Collection and Use of Information by E2open
In order to become a User of the non-public content at E2open, you must first register and submit a variety of contact information, including userid, last and first name, email address and country ("Application Information"). If necessary, E2open reserves the right to disclose the Application Information of Users to other Users of E2open who are employed by the same business entity or are engaged in a collaborative effort with the User's business entity. E2open uses the Application Information to communicate information regarding: (a) new and modified services and features offered by E2open; (b) special offers made available by E2open; (c) specific activities in which the Users are participating and (d) activities of related or interested Users with the same business entity. The Application Information is also used for customer support and billing purposes.
When a User or Visitor accesses E2open, E2open collects, records and retains general non-personally identifiable data about such usage of E2open including but not limited to the User's or Visitor's domain name, the IP address, the name of the Web page from which each entered E2open, the locations each visits within E2open, and the amount of time spent on each page of E2open (collectively, "Data"). E2open uses this Data to determine the demographics of Users or Visitors, to analyze trends and to develop and distribute to third parties aggregate statistics and general information about E2open. E2open will not disclose information that identifies specific Users or transactions, except as noted above in "User Information."
As a Visitor or User, you may choose to send E2open a question via e-mail, register for a special service, request a call with an expert or otherwise communicate with E2open, such as voluntarily participating in a survey. E2open may also use such information to communicate with Users and to enhance E2open, in an effort to better meet the needs of Users.
Member Information Disclosure
Upon request, E2open may disclose to a Member the activities of its authorized Users on the Site, including providing Application Information, User Information and other information collected by E2open to the Member business entity.
E2open may extract information that does not identify specific Users or transactions (collectively, "Aggregate Data") from Application Information, User Information, Data, Cookies, and other information collected on the Site and use such Aggregate Data for internal and/or commercial purposes.
Third Party Relationships with E2open.
E2open has relationships with various third party providers to maintain and provide services to E2open. These third parties are all bound by confidentiality agreements that protect the privacy of the E2open Users, must utilize information solely for the purpose of providing services on behalf of E2open and are bound to keep any personally identifiable information they receive secure. E2open does not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes.
Social Media Widgets
If you choose to “forward a friend” information from our Site, we will ask you for your friend’s name and email address. We will then send your friend a one-time email that contains a link to our Site. E2open and our third party service providers do not store the personally identifiable “forward a friend” information.
Our third party service providers may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
As is true of most Web sites, we use a third party tracking-utility partner to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
Re-Targeted advertising uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. This information is then used to display ads. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from E2open or through third party website publishers. If you would like to opt out of re-targeted advertising from E2open that occurs when visiting our third party advertising publishers, please click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
Bulletin Boards/Chat Rooms
E2open and its third party providers have implemented extensive security measures to help protect against the risk of loss, misuse and alteration of any information under E2open's control including using encryption, limiting employee access, and using industry-standard controls such as firewalls and secure environments for personally identifiable information.
Additionally, in order to protect the security and integrity of the proprietary and confidential information of E2open's Members and Members' Users that interact on the non-public portion of E2open's secure collaboration network, E2open has taken the following actions, among many others, to ensure that E2open meets the strict security needs of E2open's Members:
Corporate Security Policy
E2open has adopted and enforces a Corporate Security Policy to protect all proprietary and confidential information of E2open's Members. The Corporate Security Policy addresses information classification, information security procedures (electronic and hard copy information), limited disclosure procedures, physical facility access and general security awareness and enforcement. All Member information is classified as "highly confidential" under the corporate security policy. E2open has developed and adheres to strict security policies and guidelines with all of E2open's third-party data hosting facilities providers.
E2open has deployed industry standard Member authentication and User verification procedures to limit access to Member information to only those participants that our Members authorize.
Notwithstanding E2open's extensive efforts, such security measures may not prevent all loss, misuse or alteration of information disclosed on the Site.
Procedure for Accessing and Correcting Information
Users can access their Application Information, User Information and other appropriate Member-identifiable information collected by E2open by contacting E2open’s Customer Support as set forth in the Contact Us section of the Site. If a User believes there are factual errors in such information or would like to update such information, the User may contact E2open's Customer Support and/or Member's Company Administrator and detail the inaccurate information. E2open and/or Member's Company Administrator will verify and correct any factual errors within thirty (30) days. Users have the right to request that their Application Information, User Information and other member identifiable information collected by E2open be deleted by contacting E2open's Customer Support. Information will be deleted within thirty (30) days.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Opting Out of Marketing Communications
Users may choose whether to receive direct marketing communications relating to E2open at the time of registration. If a User subsequently does not want to receive information about special offers available through E2open or if a User no longer wishes to receive E2open's newsletter and promotional communications, User may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting E2open as set forth below:
To "Unsubscribe" from an email marketing communication you have received from E2open, you can follow the instructions to unsubscribe or update your email preferences at the bottom of the E2open email communication.
You can also "Unsubscribe" from E2open direct marketing communications by sending (i) an email to firstname.lastname@example.org with the following in the subject line: "Unsubscribe from E2open communications" (ii) a written notice to E2open 4100 East 3rd Ave., Suite 400, Foster City, CA 94404, Attn: Marketing or (iii) a fax to E2open at 1.650.645.6555, Attn: Marketing. Please indicate in your notice the following: your name, address, email address and the E2open communication from which you wish to be removed.
User will be notified when personally identifiable information is collected by any third party that is not an agent/service provider of E2open, so that a User can make an informed choice as to whether or not to share information with that party.
If you have any questions, please refer to the appropriate contact below:
Accessing and Correcting User Information:
Questions about Marketing Communications:
4100 East 3rd Ave., Suite 400
Foster City, CA 94404