E2 Collaborative Sales Order Management
Sales order management is a key intercompany process between a supplier and its customers. It is both a process through which customers judge supplier performance and also an important vehicle through which suppliers create customer satisfaction and loyalty. Consequently, if the sales order management process is executed well, it can create tremendous competitive advantage. If, on the other hand, the process is executed poorly, it can break a supplier. E2 Collaborative Sales Order Management is designed to provide suppliers with a superior set of capabilities in sales order management—giving them a powerful tool for winning the loyalty of their customers.
E2 Collaborative Sales Order Management is designed to provide full support for each step in the sales order management process. The product provides the process continuity necessary to complete and link each step so that you can start and finish a sales order lifecycle efficiently. The product also includes a rich collaboration infrastructure that allows you to work closely with your customers, and to rapidly agree upon potential order changes. This collaborative framework ensures that you can maintain a single “version of truth” with your customers as you carry the order through the entire lifecycle, thereby minimizing the potential for errors or unmatched customer expectations.
Key Features
- Customer order/order change capture and communication
- Supplier sales order capture and communication
- Rich online supplier/customer collaboration
- Shipment information collection and communication
- Receipt collection and communication
- Invoice collection and communication
- Exception-driven workflows and email alerts
- Aggregated data views and exports
- Data auditing
- Data integrating
Key Benefits
- Significantly shorter order-fulfillment process lifecycles
- Decreased order processing, shipment, and invoicing errors
- More efficient customer collaboration throughout the order lifecycle
- Decreased inventory liability
- Earlier identification of potential order-fulfillment problems
- Flexible integration with customer systems
- More efficient use of internal resources
- Increased cash flow and revenue potential
- Greater customer satisfaction and loyalty
- Lower TCO (Total Cost of Ownership) than competing solutions
- Ability to manage by exception
The product tracks all of the key measures in your sales order management process (e.g., any price mismatches, shipment errors, or invoice errors), alerting you to potential issues. This way, you can run your sales order management process on “auto-pilot,” addressing only those issues that are flagged as exceptions.
