Operations

E2open Operations

• Ongoing production maintenance, management, and support
• Automated application lifecycle management tools
• Comprehensive processes, standard operating procedures, and standard work instructions
• Extensive monitoring to ensure fastest response when issues arise
• Performance based operational metrics and reporting
• SAS 70 Type II Audit Certification

Benefits of On-Demand Delivery

• Accelerate "time to value"
• Lower total cost of ownership
• High quality of service experience
• Rapid change management
• Guaranteed levels of service

E2open's on-demand delivery ensures reliable service and achieves rapid results. These include all services required to host, operate, manage, and support the E2open Multi-Enterprise Platform.

• Service Level Measurement & Reporting:
  Disciplined, proactive methodology and procedures ensuring market-leading levels of service. E2open provides maximum system availability through proactive systems monitoring, redundancy and the elimination of single points of failure.
• Global Support & Customer Service:
  24x7 multi-lingual global support services through centers in the US and Asia covering issue management and resolution, escalations and notifications, and system monitoring.
• Solution Management:
  Support for the configured solution including routine and preventive operations, application maintenance and extensive monitoring.
• Regularly scheduled system and administration maintenance
• Change management and upgrades for configured solutions
• Systems management infrastructure
• Software Computing Environment:
  All required computing software, such as operating systems, database, application servers, web servers, integration adapters and software lifecycle management tools.
• Hardware Computing Environment:
  All required computing equipment, such as servers, routers, switches, firewalls, VPN equipment, storage arrays, and offline storage systems.
• Physical Environment:
  Hosting in secure Tier 3 data center facilities in the US, with redundant temperature and humidity controls, power and internet connectivity.
• SAS 70 Type II Audit Certification:
  Working with a nationally recognized accounting firm, E2open performs annual SAS 70 Type II audits of the controls over information technology, security and related processes used to manage E2open's mission-critical Multi-Enterprise Solutions. SAS 70 is an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants, and may be used by customers to help address their Sarbanes-Oxley compliance requirements.