Hamburg Süd Heightens Customer Service by Minding the Data Gap

~ 1 min Read

Hamburg Süd is a reputable container shipping company known for its flexibility, quality and reliability. After years of providing customers with timely in-transit status updates, Hamburg Süd reached out to e2open seeking more detailed and granular-level analytics to increase operational efficiencies, improve service levels and enhance performance. E2open’s Bookings application helped the shipping company aggregate all its ocean tracking event data from various sources into one easy-to-use interface, complete with dashboards for carrier-specific views and color-coded reports. Read this case study to learn how Hamburg Süd increased its carrier event status performance from below 50% to approximately 90% and ensured top-of-the-line service for its customers.

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