Replenishment and fulfillment activities are all about serving customers and ensuring that the right product will be at the right place at the right time.

This is where plan eventually becomes reality and is what makes replenishment and fulfillment related activities so critical and challenging. Customers expect delivery of their orders, yet there is less and less time to react to last minute changes. And, as the delivery date approaches, inventory costs and risks are at their highest because they are made of finished goods, not components. Yet customers – both consumers and businesses – have grown to expect wide product variety and next-day delivery.

Leveraging the end-to-end visibility and collaboration solution offered by the E2open network, E2open has developed a range of solutions to help companies address their replenishment and fulfillment challenges.

Working together with the customer or channel partners is the first step in the supply chain management process. E2open’s Customer & Channel Collaboration solution helps companies exchange forecasts and commits with their customers. At some point in time, forecasted demand become real orders and can be tied back to the original forecast or frame agreement. As companies receive orders, they need a way to make reliable delivery date commitments. Also achieving high service levels with customers requires mature processes and tools to allocate products to the right customers, not simplistic first-come, first-served rules. E2open’s Order Promising & Allocation solution makes allocation proposals that are consistent with the company’s objectives and also calculates accurate delivery dates that reflect the latest information from all the relevant nodes in the supply chain. In many industries, customers require their suppliers to support replenishment models. To make things more complicated, these vendor-managed inventories might be physically handled by third party logistics providers. E2open has an Outbound VMI solution that can support a wide range of replenishment models – covering all processes from the inventory visibility, the replenishment logic, to the associated procure-to-pay processes across all the companies involved. Many companies are replacing static rules of thumb with specific inventory strategies for each SKU and material across all echelons of the value chain, including retailer locations. E2open’s multi-enterprise Inventory Optimization solution optimizes all classes of inventory from raw materials to finished goods, allowing inventory reductions while protecting or increasing service levels. Using E2open’s solutions, Unilever removed 3 days of inventory. E2open’s Retail Execution solution leverages the Demand Signal Repository (DSR) to provide companies with actionable insights on promotion execution, on-shelf availability, and new product introductions. In particular, companies use it to better manage promotions from start to finish – letting them define, track, and measure achievement relative to their promotional goals, as well as quickly identify corrective actions. As a result, companies can dramatically reduce lost sales, increase service levels, and ultimately improve revenues.
New fulfillment models have emerged, in particular driven by companies’ omni-channel strategies. E2open has a Drop/Ship solution that supports such models, offering visibility and process support across all the companies involved in fulfillment. For companies that have a high volume of outbound transport to plan and also complex lanes to serve, E2open’s Transportation Forecasting solution leverages innovative algorithms to significantly help improve the daily forecasts of shipping needs by lane, mode, and temperature class. Leveraging the E2open network, the E2open Logistics Visibility solution allows companies to monitor effectively all outbound material movements across logistics nodes and control points, so companies can track actual lead times as well as quickly identify potential delays. In many industries, this is an important part of companies’ business, yet the proper tools are often missing. E2open’s Returns and Repairs solution provides the same visibility, collaboration, and execution support to returns as to the main supply chain.

E2open’s customers are leveraging the E2open replenishment and fulfillment solutions to give them the visibility and planning support to help them become more responsive and customer-driven. The payoffs are higher service levels, and ultimately, improved customer satisfaction and retention.