Company

E2open Privacy Policy

TRUSTe European Safe Harbor certification

If you have questions or concerns regarding this privacy policy, please contact the E2open Legal Department at legal@e2open.com.

E2open has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personally identifiable information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at legal@e2open.com. If you are not satisfied with our response you can contact TRUSTe here.

E2open, Inc. places the highest priority on protecting the privacy of its registered users ("Users"), the business entities whom such Users represent ("Members"), as well as others who visit ("Visitors") this Web site ("Site"). However, this site is designed for Users and adult Visitors of E2open, and is not intended for use by children under 13. Because E2open gathers certain types of information on the Site, this privacy policy ("Privacy Policy") outlines the general terms and conditions surrounding what information E2open collects and how it is used. By registering as a User and/or visiting our Site, you are accepting the practices described in this Privacy Policy. The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through our applications.

E2open, Inc. has been awarded the TRUSTe seal signifying their privacy policy and privacy practices complies with TRUSTe’s EU Safe Harbor program requirements which are consistent with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries and Switzerland. E2open, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view E2open, Inc. certification, please visit http://export.gov/safeharbor.

Please note that the posted Terms of Use and agreements specific to an E2open service ("Service Agreement") may contain other terms that deal specifically with a Member's confidential information.

Collection and Use of Information by E2open

Application Information

In order to become a User of the non-public content at E2open, you must first register and submit a variety of contact information, including userid, last and first name, email address and country ("Application Information"). If necessary, E2open reserves the right to disclose the Application Information of Users to other Users of E2open who are employed by the same business entity or are engaged in a collaborative effort with the User's business entity. E2open uses the Application Information to communicate information regarding: (a) new and modified services and features offered by E2open; (b) special offers made available by E2open; (c) specific activities in which the Users are participating and (d) activities of related or interested Users with the same business entity. The Application Information is also used for customer support and billing purposes.

User Information

Users communicate and exchange information ("User Information") with E2open and other Users in connection with their business relationship with E2open and our Applications. User Information shall include, without limitation, information submitted to E2open including contact information, including userid, last and first name, email address and country. E2open handles User Information merely as a data processor and the Member is the data controller. Except as provided in this Privacy Policy, E2open will maintain the confidentiality of User and Member Information and will not disclose such information to third parties. Notwithstanding the foregoing, E2open shall disclose such information when requested by government authorities conducting an investigation and whenever E2open believes disclosure is necessary to limit E2open's legal liability or is legally required, such as to comply with a subpoena or similar legal process.

Visitor Data

When a User or Visitor accesses E2open, E2open collects, records and retains general non-personally identifiable data about such usage of E2open including but not limited to the User's or Visitor's domain name, the IP address, the name of the Web page from which each entered E2open, the locations each visits within E2open, and the amount of time spent on each page of E2open (collectively, "Data"). E2open uses this Data to determine the demographics of Users or Visitors, to analyze trends and to develop and distribute to third parties aggregate statistics and general information about E2open. E2open will not disclose information that identifies specific Users or transactions, except as noted above in "User Information."

Cookies

Like most web sites, E2open utilizes cookie technology. "Cookies" are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by the server. E2open uses Cookies in order to recognize returning Users and Visitors to E2open so that E2open can provide more customized information and services to its Users and Visitors. By using E2open.com you agree to allow the use of cookies to ensure proper site functionality. To disable the use of Cookies by your browser, review your browser's preferences and options. If the use of Cookies is disabled by your browser, some portions of the Site will not work. We do not link the information we store in cookies to any personally identifiable information you submit while on our Site. More information about the cookies we use and about cookies in general can be found here.

Other Information

As a Visitor or User, you may choose to send E2open a question via e-mail, register for a special service, request a call with an expert or otherwise communicate with E2open, such as voluntarily participating in a survey. E2open may also use such information to communicate with Users and to enhance E2open, in an effort to better meet the needs of Users.

Member Information Disclosure

Upon request, E2open may disclose to a Member the activities of its authorized Users on the Site, including providing Application Information, User Information and other information collected by E2open to the Member business entity.

Aggregate Data

E2open may extract information that does not identify specific Users or transactions (collectively, "Aggregate Data") from Application Information, User Information, Data, Cookies, and other information collected on the Site and use such Aggregate Data for internal and/or commercial purposes.

Third Party Relationships with E2open.

Providers

E2open has relationships with various third party providers to maintain and provide services to E2open. These third parties are all bound by confidentiality agreements that protect the privacy of the E2open Users, must utilize information solely for the purpose of providing services on behalf of E2open and are bound to keep any personally identifiable information they receive secure. E2open does not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes.

Links

E2open also provides links to other web sites maintained by third parties unrelated to E2open. Please be aware that if you link to another third-party web site, that site is not subject to E2open's Privacy Policy, and E2open has no control over the use of information disclosed on such sites. E2open is not responsible for the privacy practices or content of such other sites. E2open encourages its Users to be aware when they leave the Site and suggests that Users read the privacy policies of each site visited.

Forwarding

If you choose to “forward a friend” information from our Site, we will ask you for your friend’s name and email address. We will then send your friend a one-time email that contains a link to our Site. E2open and our third party service providers do not store the personally identifiable “forward a friend” information.

Tracking Technology

E2open third party providers use cookie technology to help personalize your online experience. “Cookies” allow our third party providers to recall your specific information on subsequent visits. You have the ability to accept or decline Cookies. The use of cookies by our service providers is covered by our privacy policy. We do not have access or control over these cookies.

Our third party service providers may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

As is true of most Web sites, we use a third party tracking-utility partner to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

Re-Targeted Advertising

Re-Targeted advertising uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. This information is then used to display ads. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from E2open or through third party website publishers. If you would like to opt out of re-targeted advertising from E2open that occurs when visiting our third party advertising publishers, please click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Bulletin Boards/Chat Rooms

If you use a bulletin board, chat room, forum, or other chat tool on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. E2open is not responsible for the personally identifiable information you choose to submit in these forums. You are also responsible for using these forums in a manner consistent with the Terms of Use, Acceptable Use Policy, Privacy Policy or other terms and conditions set forth on the relevant forum site. All forums are hosted by a third party service provider of E2open. To request removal of your personally identifiable information from our blog or community forum, contact us at corpcomm@e2open.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

Security

General

E2open and its third party providers have implemented extensive security measures to help protect against the risk of loss, misuse and alteration of any information under E2open's control including using encryption, limiting employee access, and using industry-standard controls such as firewalls and secure environments for personally identifiable information.

Member Security

Additionally, in order to protect the security and integrity of the proprietary and confidential information of E2open's Members and Members' Users that interact on the non-public portion of E2open's secure collaboration network, E2open has taken the following actions, among many others, to ensure that E2open meets the strict security needs of E2open's Members:

Corporate Security Policy

E2open has adopted and enforces a Corporate Security Policy to protect all proprietary and confidential information of E2open's Members. The Corporate Security Policy addresses information classification, information security procedures (electronic and hard copy information), limited disclosure procedures, physical facility access and general security awareness and enforcement. All Member information is classified as "highly confidential" under the corporate security policy. E2open has developed and adheres to strict security policies and guidelines with all of E2open's third-party data hosting facilities providers.

Authentication

E2open has deployed industry standard Member authentication and User verification procedures to limit access to Member information to only those participants that our Members authorize.

Disclaimer

Notwithstanding E2open's extensive efforts, such security measures may not prevent all loss, misuse or alteration of information disclosed on the Site.

Procedure for Accessing and Correcting Information

Users can access their Application Information, User Information and other appropriate Member-identifiable information collected by E2open by contacting E2open’s Customer Support as set forth in the Contact Us section of the Site. If a User believes there are factual errors in such information or would like to update such information, the User may contact E2open's Customer Support and/or Member's Company Administrator and detail the inaccurate information. E2open and/or Member's Company Administrator will verify and correct any factual errors within thirty (30) days. Users have the right to request that their Application Information, User Information and other member identifiable information collected by E2open be deleted by contacting E2open's Customer Support. Information will be deleted within thirty (30) days.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at corpcomm@e2open.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opting Out of Marketing Communications

Users may choose whether to receive direct marketing communications relating to E2open at the time of registration. If a User subsequently does not want to receive information about special offers available through E2open or if a User no longer wishes to receive E2open's newsletter and promotional communications, User may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting E2open as set forth below:

To "Unsubscribe" from an email marketing communication you have received from E2open, you can follow the instructions to unsubscribe or update your email preferences at the bottom of the E2open email communication.

You can also "Unsubscribe" from E2open direct marketing communications by sending (i) an email to corpcomm@e2open.com with the following in the subject line: "Unsubscribe from E2open communications" (ii) a written notice to E2open 4100 East 3rd Ave., Suite 400, Foster City, CA 94404, Attn: Marketing or (iii) a fax to E2open at 1.650.645.6555, Attn: Marketing. Please indicate in your notice the following: your name, address, email address and the E2open communication from which you wish to be removed.

User will be notified when personally identifiable information is collected by any third party that is not an agent/service provider of E2open, so that a User can make an informed choice as to whether or not to share information with that party.

Modification of Privacy Policy

We reserve the right to modify this Privacy Policy at any time and we encourage you to periodically review this Privacy Policy to be informed of how E2open is protecting your information. If we make material changes to this Privacy Policy, we will provide notification by email or by means of a notice on our home page. Changes to the Privacy Policy will be effective upon posting. We will also provide notification by email or by means of a notice on our homepage in the event of a merger, corporate change in structure, or sale of substantially all of E2open's assets, E2open may also disclose information to third parties as E2open, in its sole discretion, believes necessary or appropriate, in connection with the merger or consolidation with, or sale of assets to such third party, provided that such third party agrees to comply with E2open's Privacy Policy with regard to User Application Information.

Contact Us

If you have any questions, please refer to the appropriate contact below:

Accessing and Correcting User Information:

Email: customersupport@e2open.com

Questions about Marketing Communications:

Email: corpcomm@e2open.com

Questions about this Privacy Policy or about E2open’s handling of your information:

Email: legal@e2open.com

Mailing Address:

E2open, Inc.
4100 East 3rd Ave., Suite 400
Foster City, CA 94404

This Privacy Policy was last updated on April 21, 2014.

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