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E2open Global Support is available 24/7. We are always here to help our customers.

General Terms and Conditions for e2open Transportation Management Services

E2open Online Customer Support

E2open Phone Support

Global: +1.650.299.8111 Malaysia: 1.800.81.4732
Australia: 1.800.244.877 Netherlands: 0.800.022.4839
Germany: 0.800.082.4468 New Zealand: 0800.748.300
India: 000.80005.03998 Singapore: 800.852.8722
Ireland: 1.800.903154 United Kingdom: 0.800.098.8443
Japan: 0.800.777.9874
Product/Application Suite Main IVR Option Additional Contact Information
APAC Customs Option 4, Option 2, Option 5
Avantida N/A Please click here for a list of phone numbers and access to create a support ticket.
Channel Data Management (CDM) Option 2
China Trade Management (CTM) N/A China: 86.21.52066702
Cloud TMS Option 5, Option 3
Collaborative Manufacturing (E2MC) Option 1, Option 1
e-Trans Option 5, Option 4
European Customs Option 4, Option 2, Option 4
Freight Forwarding Option 5, Option 5
German Customs Option 4, Option 2, Option 1 Germany: +49 6172 92 68 380 (Mo-Fr 7am – 6pm h CET / CEST)
Global Trade Management
-Trade Automation
-Trade Express
-Trade Wizards
-Export on Demand
-Transportation Management
Option 4, Option 1
GSA & TX Option 5, Option 2, Option 2
INTTRA Option 3 Please click here for additional regional phone numbers and chat support.
LSP & VRS (Mobilestar) Option 5, Option 6
Parcel Option 5, Option 2, Option 3
Planning applications incl. Sensing Option 6
Supply Chain Collaboration (SCC) Option 1, Option 2 Hong Kong: 852.800.903.848
Supply Collaboration (SCPM) Option 1, Option 1
TME & Ship-It Option 5, Option 2, Option 1
TMS for Shippers Option 5, Option 1
UK B2B Products (MessageBroker) / (Commerce MTX) Option 4, Option 3
UK Customs Option 4, Option 2, Option 2
US Customs Option 4, Option 2, Option 3
Others Option 0
Birch, Channel Marketing Automation, Coop, Leadpro, MDF, Partner Marketing Incentives N/A

channelsupport@e2open.com

North/Latin America
Monday – Friday 8am – 5pm
Central Standard Time (CST)
APAC
Monday – Friday 8am – 5pm
Malaysia Time (GMT+8)
EMEA
Monday – Friday 8am – 5pm
Greenwich Mean Time (GMT)