Need help using your e2open® solution?
E2open Global Support is available 24/7. We are always here to help our customers.
E2open Online Customer Support
E2open Phone Support
Global: +1-650-299-8111
Australia: 1.800.244.877
India 000.80005.03998
Malaysia 1.800.81.4732
Netherlands: 0.800.022.5320
Singapore: 800.852.6924
United Kingdom: 0.800.098.8443
Please review our phone options as options have changed.
| Product/Application Suite | Option |
|---|---|
| APAC Customs | Option 4, Option 2, Option 5 |
| Channel Data Management (CDM) | Option 2 |
| Collaborative Manufacturing (E2MC) | Option 1 |
| e-Trans | Option 5, Option 4 |
| European Customs | Option 4, Option 2, Option 4 |
| Freight Forwarding | Option 5, Option 5 |
| German Customs | Option 4, Option 2, Option 1 |
| Global Trade Management -Trade Automation -Trade Express -Trade Wizards -Export on Demand -Transportation Management |
Option 4, Option 1 |
| GSA & TX | Option 5, Option 2, Option 2 |
| INTTRA | Option 3 |
| LSP & Mobilstar | Option 5, Option 6 |
| Parcel | Option 5, Option 2, Option 3 |
| Planning applications incl. Sensing | Option 6 |
| Supply Chain Collaboration (SCC) | Option 1, Option 2 |
| Supply Collaboration (SCPM) | Option 1, Option 1 |
| TME & Ship-It | Option 5, Option 2, Option 1 |
| TMS for Shippers | Option 5, Option 1 |
| UK B2B Products | Option 4, Option 3 |
| UK Customs | Option 4, Option 2, Option 2 |
| US Customs | Option 4, Option 2, Option 3 |
| Others | Option 0 |
Additional Global Trade and Logistics Support
INTTRA
Please click here.
Avantida
Please click here.
LOGISTYX
customersupport@e2open.com
1.650.299.8111
China Trade Management (CTM)
customersupport@e2open.com
China: 86.21.52066702
Supply Chain Collaboration (SCC)
customersupport@e2open.com
Hong Kong: 852.800.903.848
Global Trade Management (GTM)
customersupport@e2open.com
Germany: 0.800.1800144
Japan: 0800.111.7748
Ireland: 1.800.903154
Birch, Channel Marketing Automation, Coop, Leadpro, MDF, Partner Marketing Incentives
channelsupport@e2open.com
North/Latin America
Monday – Friday 8am – 5pm
Central Standard Time (CST)
APAC
Monday – Friday 8am – 5pm
Malaysia Time (GMT+8)
EMEA
Monday – Friday 8am – 5pm
Greenwich Mean Time (GMT)