E2open commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding E2open’s use of personal data in accordance with the Privacy Shield Framework should first contact E2open at: email@example.com.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
E2open is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, E2open may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
E2open complies with the Privacy Shield’s Principle regarding accountability for onward transfers. E2open remains liable under the Principles if its onward transfer recipients process personal information in a manner inconsistent with the Principles, unless E2open proves that it was not responsible for the event giving rise to the damage.
E2open commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.
Collection and Use of Information by E2open
E2open will also send you Service related e-mail announcements on rare occasions when it is necessary to do so. For instance, if a service is temporarily interrupted for maintenance, we might send you an e-mail. You do not have an option to opt out of these e-mails, which are not promotional in nature.
When a User or Visitor accesses E2open websites and services, E2open collects, records and retains data about such usage of E2open including but not limited to the User’s or Visitor’s domain name, the IP address, the name of the Web page from which each User or Visitor entered an E2open website or service, the locations each User visits within E2open, and the amount of time spent on each page (collectively, “Data”). E2open uses this Data to determine the demographics of Users or Visitors, to analyze trends and to develop and distribute to third parties’ aggregate statistics and general information about E2open. E2open will not disclose information that identifies specific Users or Visitors, except as noted above in “User Information.”
As a Visitor or User, you may choose to send E2open a question via e-mail, register for a special service, request a call with an expert or otherwise communicate with E2open, such as voluntarily participating in a survey. E2open may also use such information to communicate with Users and to enhance E2open, in an effort to better meet the needs of Users.
Customer Information Disclosure
Upon request, E2open may disclose to a Customer the activities of its authorized Users on the Site, including providing User Information and other information collected by E2open to the Customer business entity.
E2open may extract information that does not identify specific Users or Visitors (collectively, “Aggregate Data”) from User Information, Data, Cookies, and other information collected on the Site and use such Aggregate Data for internal and/or commercial purposes.
Third Party Relationships with E2open.
E2open has relationships with various third party providers to maintain and provide services to E2open. These third parties are all bound by confidentiality agreements that protect the privacy of the Users, and visitors must utilize information solely for providing services on behalf of E2open and are bound to keep any personally identifiable information they receive secure. E2open does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes. If E2open shares any User Information with any of these third parties, we will require that such information be used only to provide the services requested by E2open and be maintained by them in strictest confidence. E2open requires our service providers to whom we disclose Personal Information and who are not subject to the laws based on the EU Data Protection Directive 95/46 or Swiss Federal Data Protection law to either (i) subscribe to the Privacy Shield principles, or (ii) contractually agree to provide at least the same level of protection for Personal Information as is required by the relevant Privacy Shield principles. However, we remain responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process the personal information on our behalf do so in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event giving rise to the damage.
Some of our pages utilize framing techniques to serve content from our partners while preserving the look and feel of our website and services. Please be aware that you are providing your personal information to these third parties subject to their applicable terms and conditions and not to E2open.
Social Media Features and Widgets
If you choose to “forward to a friend” information from our Site, we will ask you for your friend’s name and email address. We will then send your friend a one-time email that contains a link to our Site.
Technologies such as: cookies, beacons, tags and scripts are used by E2open and our partners, e.g. marketing partners, affiliates, analytics, and/or service providers, e.g. online customer support provider, etc. These technologies are used in analyzing trends, administering the website and services, tracking movements around the Site and to gather demographic information about our visitors as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most web sites, we use a third-party tracking-utility partner to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about our user base as a whole.
We use Local Storage Objects (LSOs) such as Flash cookies and Local Storage, such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our Site or to display advertising based upon your web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
We partner with a third party to either display advertising on our Site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union, click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Bulletin Boards/Chat Rooms
E2open and its third-party providers have implemented extensive security measures to help protect against the risk of loss, misuse and alteration of any information under E2open’s control including using encryption, limiting employee access, and using industry-standard controls such as firewalls and secure environments for personally identifiable information.
Additionally, in order to protect the security and integrity of the proprietary and confidential information of E2open’s Customer and Users that interact on the non-public portion of E2open’s secure collaboration network, E2open has taken the following actions, among many others, to ensure that E2open meets the strict security needs of E2open’s Customer:
Corporate Security Policy
E2open has adopted and enforces a Corporate Security Policy to protect all proprietary and confidential information of E2open’s Customer. The Corporate Security Policy addresses information classification, information security procedures (electronic and hard copy information), limited disclosure procedures, physical facility access and general security awareness and enforcement. All Customer information is classified as “highly confidential” under the corporate security policy. E2open has developed and adheres to strict security policies and guidelines with all E2open’s third-party data hosting facilities providers.
E2open has deployed industry standard Customer authentication and User verification procedures to limit access to Customer information to only those participants that our Customer authorizes.
Notwithstanding E2open’s extensive efforts, such security measures may not prevent all loss, misuse or alteration of information disclosed on the Site. Therefore, we cannot guarantee its absolute security.
Procedure for Accessing and Correcting Information
Users and Visitors can access their User Information and other appropriate Customer-identifiable information collected by E2open by contacting E2open’s Customer Support as set forth in the Contact User section of the Site. If a User believes there are factual errors in such information or would like to update such information, the User may contact E2open’s Customer Support and/or Customer’s Company Administrator and detail the inaccurate information. E2open and/or Customer’s Company Administrator will verify and correct any factual errors within thirty (30) days. Users have the right to request that their User Information and other Customer identifiable information collected by E2open be deleted by contacting E2open’s Customer Support. Information will be deleted within thirty (30) days.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Opting Out of Marketing Communications
Users and Visitors may choose whether to receive direct marketing communications relating to E2open at the time of registration. If a User subsequently does not want to receive information about special offers available through E2open or if a User no longer wishes to receive E2open’s newsletter and promotional communications, User may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting E2open.
To “Unsubscribe” from an email marketing communication you have received from E2open, you can follow the instructions to unsubscribe or update your email preferences at the bottom of the E2open email communication.
You can also “Unsubscribe” from E2open direct marketing communications by visiting www.e2open.com/unsubscribe. If you wish to have your information removed from our contact database, please visit www.e2open.com/userdeletion.
Use of System
E2open will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our Agreements.
International Data Transfers
If you have any questions, please refer to the appropriate contact below:
Accessing and Correcting User Information:
Questions about Marketing Communications:
9600 Great Hills Trail, Suite 300E
Austin, TX 78759