Safe Harbor and Privacy Shield
E2open (including its affiliates Orchestro, LLC, E2open Development Corporation, and Terra Technology, LLC) complies with the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from Switzerland. E2open has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view E2open’s certification, please visit http://www.export.gov/safeharbor/.
E2open (including its affiliates Orchestro, LLC and Terra Technology, LLC) also complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Personal data from the European Union and/or on EU citizens may be collected by us and may be stored and processed in the United States or any other country in which E2open or its affiliates, subsidiaries or agents maintain facilities.
Attn: Legal Dept.
9600 Great Hills Trail, Suite 300E
Austin, TX 78759.
E2open has further committed to refer unresolved Privacy Shield or U.S.-Swiss Safe Harbor complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim for more information or to file a complaint. The services of JAMS are provided at no cost to you. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.
E2open is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
E2open complies with the Privacy Shield’s Principle regarding accountability for onward transfers. E2open remains liable under the Principles if its onward transfer recipients process personal information in a manner inconsistent with the Principles, unless E2open proves that it was not responsible for the event giving rise to the damage. E2open may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Collection and Use of Information by E2open
We also collect information when you voluntarily submit it to us such as your first name, last name, email address, phone number, job title and company name, business phone, job level, job function and country. Throughout our site, we provide the opportunity to register for an event or conference, request access to various thought leadership such as white papers, reports, case studies etc., or participate in an online survey. It is completely up to you whether or not you want to provide it. You may opt out of these types of marketing communications as outlines in the Opting Out of Marketing Communications of this document.
When a User or Visitor accesses E2open, E2open collects, records and retains general non-personally identifiable data about such usage of E2open including but not limited to the User's or Visitor's domain name, the IP address, the name of the Web page from which each entered E2open, the locations each visits within E2open, and the amount of time spent on each page of E2open (collectively, "Data"). E2open uses this Data to determine the demographics of Users or Visitors, to analyze trends and to develop and distribute to third parties aggregate statistics and general information about E2open. E2open will not disclose information that identifies specific Users or transactions, except as noted above in "User Information."
As a Visitor or User, you may choose to send E2open a question via e-mail, register for a special service, request a call with an expert or otherwise communicate with E2open, such as voluntarily participating in a survey. E2open may also use such information to communicate with Users and to enhance E2open, in an effort to better meet the needs of Users.
Customer Information Disclosure
Upon request, E2open may disclose to a Customer the activities of its authorized Users on the Site, including providing User Information and other information collected by E2open to the Customer business entity.
E2open may extract information that does not identify specific Users or transactions (collectively, "Aggregate Data") from User Information, Data, Cookies, and other information collected on the Site and use such Aggregate Data for internal and/or commercial purposes.
Third Party Relationships with E2open.
E2open has relationships with various third party providers to maintain and provide services to E2open. These third parties are all bound by confidentiality agreements that protect the privacy of the E2open Users, must utilize information solely for the purpose of providing services on behalf of E2open and are bound to keep any personally identifiable information they receive secure. E2open does not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes. If E2open shares any User Information with any of these third parties, we will require that such information be used only to provide the services requested by E2open and be maintained by them in strictest confidence. E2open requires our service providers to whom we disclose Personal Information and who are not subject to the laws based on the EU Data Protection Directive 95/46 or Swiss Federal Data Protection law to either (i) subscribe to the Privacy Shield principles, or (ii) contractually agree to provide at least the same level of protection for Personal Information as is required by the relevant Privacy Shield principles. However, We remain responsible and liable under the Privacy Shield Principles if third-party agents that We engage to process the personal information on Our behalf do so in a manner inconsistent with the Principles, unless We prove that We are not responsible for the event giving rise to the damage.
Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to http://www.e2open.com.
Social Media Features and Widgets
If you choose to “forward a friend” information from our Site, we will ask you for your friend’s name and email address. We will then send your friend a one-time email that contains a link to our Site. E2open and our third party service providers do not store the personally identifiable “forward a friend” information.
Technologies such as: cookies, beacons, tags and scripts are used by E2open and our partner e.g. marketing partners, affiliates, or analytics or service providers, e.g. online customer support provider, etc. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most Web sites, we use a third party tracking-utility partner to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We use Local Storage Objects (LSOs) such as Flash cookies and Local Storage, such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. (or if located in the European Union, click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Bulletin Boards/Chat Rooms
E2open and its third party providers have implemented extensive security measures to help protect against the risk of loss, misuse and alteration of any information under E2open's control including using encryption, limiting employee access, and using industry-standard controls such as firewalls and secure environments for personally identifiable information.
Additionally, in order to protect the security and integrity of the proprietary and confidential information of E2open's Customer and Customer' Users that interact on the non-public portion of E2open's secure collaboration network, E2open has taken the following actions, among many others, to ensure that E2open meets the strict security needs of E2open's Customer:
Corporate Security Policy
E2open has adopted and enforces a Corporate Security Policy to protect all proprietary and confidential information of E2open's Customer. The Corporate Security Policy addresses information classification, information security procedures (electronic and hard copy information), limited disclosure procedures, physical facility access and general security awareness and enforcement. All Customer information is classified as "highly confidential" under the corporate security policy. E2open has developed and adheres to strict security policies and guidelines with all of E2open's third-party data hosting facilities providers.
E2open has deployed industry standard Customer authentication and User verification procedures to limit access to Customer information to only those participants that our Customer authorize.
Notwithstanding E2open's extensive efforts, such security measures may not prevent all loss, misuse or alteration of information disclosed on the Site. Therefore, we cannot guarantee its absolute security.
Procedure for Accessing and Correcting Information
Users can access their User Information and other appropriate Customer-identifiable information collected by E2open by contacting E2open’s Customer Support as set forth in the Contact Us section of the Site. If a User believes there are factual errors in such information or would like to update such information, the User may contact E2open's Customer Support and/or Customer's Company Administrator and detail the inaccurate information. E2open and/or Customer's Company Administrator will verify and correct any factual errors within thirty (30) days. Users have the right to request that their User Information and other Customer identifiable information collected by E2open be deleted by contacting E2open's Customer Support. Information will be deleted within thirty (30) days.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Opting Out of Marketing Communications
Users may choose whether to receive direct marketing communications relating to E2open at the time of registration. If a User subsequently does not want to receive information about special offers available through E2open or if a User no longer wishes to receive E2open's newsletter and promotional communications, User may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting E2open as set forth below:
To "Unsubscribe" from an email marketing communication you have received from E2open, you can follow the instructions to unsubscribe or update your email preferences at the bottom of the E2open email communication.
You can also "Unsubscribe" from E2open direct marketing communications by sending (i) an email to email@example.com with the following in the subject line: "Unsubscribe from E2open communications" (ii) a written notice to E2open 9600 Great Hills Trail, Suite 300E, Austin, TX 78759, Attn: Marketing or (iii) a fax to E2open at 1.512.343.8727, Attn: Marketing. Please indicate in your notice the following: your name, address, email address and the E2open communication from which you wish to be removed.
User will be notified when personally identifiable information is collected by any third party that is not an agent/service provider of E2open, so that a User can make an informed choice as to whether or not to share information with that party.
If you have any questions, please refer to the appropriate contact below:
Accessing and Correcting User Information:
Questions about Marketing Communications:
9600 Great Hills Trail, Suite 300E
Austin, TX 78759