Now that the years of hyper-growth are over, telecommunications companies are increasingly focused on the efficiency of their operations.

On the network side, it is all about optimizing the return on the infrastructure, be it wireless or fixed. Procurement efficiency is one topic, especially for international operators, but effectively managing the supply chain of physical assets, including repairs and returns, is also critical. On the customer side, telecom operators face the same challenges consumer products or retailers face: increased competition, constant stream of new products, demanding customers that expect a unified experience across all channels, and immediate product availability.

All of these challenges require a well-orchestrated supply chain, both for the infrastructure as well as for the devices side of the business. E2open works with leading companies to develop a complete range of solutions that address the needs of telecom operators.

Some of the largest global telecom operators in the world have partnered with E2open to address these challenges. They are leveraging the E2open network and supply chain solutions to operate their multi-enterprise supply chain in real-time, helping deliver an optimal customer experience for better brand loyalty and customer retention. 

"Challenge" Label
Challenge
"Solution" Label
Solution
Challenge
Running a global supply chain, with multiple supply chain partners (own regional operating companies, suppliers, retailers, 3PLs…)
Solution
E2open Network - Connectivity to connect all supply chain partners in real-time
Challenge
Streamlining procurement processes across many partners and/or subsidiaries
Solution
Sourcing & Procurement to replace manual or email-based procurement processes with an electronic procure-to-pay process
Spend consolidation all the way to a fully centralized Buy/Sell Order Management procurement model
Challenge
Ensuring continuity of supply
Solution
Forecast Collaboration to exchange forecasts and commits with suppliers and contract manufacturers
Sourcing & Procurement to collaborate on orders, shipments, and receipts as well as track issues with suppliers and contract manufacturers
Inbound VMI to enable various replenishment models with suppliers, including multi-tier setups involving suppliers
Challenge
Dealing with unpredictable demand
Solution
Demand Sensing to accurately predict near-term demand by using current information to better reflect market realities, including performance of new products and promotions
Demand Planning that leverages advanced pattern recognition to create more accurate long-term forecasts and automate the planning process to improve planner productivity
SalesSight to make it easier for sales teams to provide inputs into the demand planning process through CRM integration and analytics for meaningful insights
Challenge
Ensuring that decisions made in mid- to long-term will enable profitable and streamlined execution
Solution
Sales & Operations Planning for making decisions jointly with internal functions (such as, sales, operations and finance) and external partners (customers, contract manufacturers, and the like), on mid- to long-term actions for operating profitably and avoiding risk, through scenario building and analytics
Challenge
Ensuring high finished goods availability
Solution
Order Promising & Allocation to optimally and profitably allocate the right products to the right channels and make reliable commitments
Outbound VMI to enable various replenishment models with retailers
Inventory Collaboration to provide accurate inventory visibility across the supply chain
Inventory Optimization to best position inventory for optimal service levels
Challenge
Effective distribution logistics
Solution
Transportation Forecasting for advanced visibility to transportation and warehousing needs
Logistics Visibility to track actual shipping status
Drop/Ship capabilities to enable new fulfillment models
Challenge
Ensuring efficient repairs and returns
Solution
Return and Repairs solutions to handle supply chain activities for returned products
"E2open helped us to create this collaborative environment and to facilitate collaborative planning and execution with our external partners."
- Vodafone