Now that the years of hyper-growth are over, telecommunications companies are increasingly focused on the efficiency of their operations.
On the network side, it is all about optimizing the return on the infrastructure, be it wireless or fixed. Procurement efficiency is one topic, especially for international operators, but effectively managing the supply chain of physical assets, including repairs and returns, is also critical. On the customer side, telecom operators face the same challenges consumer products or retailers face: increased competition, constant stream of new products, demanding customers that expect a unified experience across all channels, and immediate product availability.
All of these challenges require a well-orchestrated supply chain, both for the infrastructure as well as for the devices side of the business. E2open works with leading companies to develop a complete range of solutions that address the needs of telecom operators.
Some of the largest global telecom operators in the world have partnered with E2open to address these challenges. They are leveraging the E2open network and supply chain solutions to operate their multi-enterprise supply chain in real-time, helping deliver an optimal customer experience for better brand loyalty and customer retention.