Customer Success

Supporting your success

Supporting your success

Nothing makes us happier than finding out that we’ve helped transform a customer’s business. Yet sometimes it takes more than cutting-edge technology and best-in-class software platforms to do what we do. Check out some additional support services that help ensure e2open customers get the most out of their supply chain.

Our services help you make the most of e2open

Services overview

We provide knowledge, expertise, and guidance to customers through Service Level Agreement Offerings. Our mission is to deliver innovative support services unmatched in the industry, enabling customers to exceed their evolving business needs and realize maximum return on their solution investments.

Managed Transportation Services

Save money and free your teams to do what they do best. e2open’s experienced professionals can manage your transportation procurement events from start to finish based on your requirements and preferences.


Compliance can be tricky, even overwhelming. Errors can disrupt your supply chain and multiply costs. e2open’s Global Trade Academy equips you to transform trade compliance at your company and enhance your skills with expert training and consulting, live or online.

Global Support

Customer success managers

It’s all in the name. Our exclusive Customer Success Managers (CSMs) are experienced and dedicated to your support needs. Most of all, they aim to improve the value e2open provides to your business, no matter where you are in the world. CSMs proactively engage with our clients, raising awareness of support issues.

Global support

Clients talk about e2open

VMware by Broadcom logo

We rebranded e2open Concierge Services as Help Desk Plus and it has become a real extension of our company. The Help Desk Plus has enabled us to meet our partners where we need them and where they need us and make it as seamless and as easy as possible for our partners to go to market for their customers.

Sarah Masessa
Global Partner Platform and Communications Manager
VMware by Broadcom
Sandvik logo

Centralizing and automating our export control processes, and particularly our trade compliance, not only reduces risk for Sandvik, but opens new opportunities to do more business worldwide.


Working with e2open enables us to better fulfill short supplier lead times, reduce inventory levels, and dramatically improve inventory turns—all while lowering the total cost of ownership to our customers.


Having visibility to the supply chain gives us and our suppliers the opportunity to plan. We talk about planning its capacity, its resources, its material—and it helps with the cost as well by having all those elements tied together.


With the e2open system, processes that used to take a whole calendar year now happen in a matter of days.

Vinny Moscatello

We know what stock we have in the channel, is it healthy, what our average days of stock are, do we ship in more or do we reduce what we are shipping? We are really in control of channel data.

Mailin Boeker

By implementing an integrated international purchasing system, we have ensured that Leggett & Platt is maximizing its efforts to conduct its international procurement activities in a compliant manner.

John Wainwright
Leggett & Platt, Inc.
Geodis logo

E2open compliance capabilities are very important for the Geodis Supply Chain Optimization compliance risk management program. The digital information is key to providing timely and accurate visibility, streamlining our compliance check processes, improving their efficiency and reliability. We’re now very well-positioned for the next wave of growth and ready to offer our customers more value than ever before.

Laurent Rosa

The vision for us is that the core activities of transportation should be running independently and smoothly without any interaction from ourselves so that we can really focus on the additional services that we offer to our customers.

Sebastian Poehl
Head of Global Business Solutions

We want to achieve world-class logistics, with teams able to leverage the best tools to overcome todays and future challenges. The benefits we are anticipating by using e2open’s TMS tool for intercontinental logistics are threefold: standardization, reduction of logistics costs, and end-to-end visibility. This should give us a competitive advantage in the market.

Dan Jianu
Logistics Operations Manager

We consider e2open global trade software as a game changer. It has enabled us to gain in efficiency, follow the evolution of trade rules timely and accurately, and exploit the necessary free trade agreements. It enhanced our overall competitiveness.

Jean-Paul Verschoor
Origin Responsible Manager
Renault Group
Jabil logo

The e2open capabilities through supplier collaboration have enabled Jabil to standardize and digitalize our forecast communication process for all suppliers, providing increased optionality for more efficient collaboration. This is undoubtedly providing us with a competitive advantage, ensuring we have near real time visibility into forecast status with our suppliers and helping us make more reliable commitments to our customers.

Alan Brown
Vice President of Supply Chain, Technology and Transformation
Schedule a consultation

Ready to start writing your own success story? Start a conversation with one of our staff today.

Ready to start writing your own success story? Start a conversation with one of our staff today.