New AI capabilities and enhancements to proven global trade software help streamline classifications, global trade content, due diligence, and unstructured document processing
DALLAS – March 26, 2025 – E2open Parent Holdings, Inc. (NYSE: ETWO), the connected supply chain SaaS platform with the largest multi-enterprise network, announces the launch of artificial intelligence (AI) tools across its Global Trade technology suite designed to ease compliance and increase productivity for clients. The step-level trade compliance and productivity enhancements, part of e2open’s latest technology release, go beyond embedded AI to unlock new levels of productivity, shortened cycle times, and compliance assurance for companies in a wide range of industries.
While AI is a key component, e2open’s strength lies in its holistic approach, integrating AI-driven processing and automation with its industry-leading, proprietary Global Knowledge content database, refined processes, and deep global trade domain expertise. Some clients have experienced up to a 90% reduction in manual efforts, while others have realized millions of dollars in duty savings.
“As global trade continues to evolve rapidly, compliance professionals are under immense pressure not only to keep up with changing regulations, tariffs, and new compliance requirements, but also to evaluate their exposure and create response strategies that mitigate impact to cost, demand, supplier networks and production timelines,” said Rachit Lohani, chief product and technology officer at e2open. “Global trade is constantly in motion, and businesses without agility in supply chain management can quickly fall behind. As a pioneer in embedding AI, machine learning, and advanced decision-making frameworks, e2open has the field-proven ability to help organizations drive better outcomes at points of execution, capabilities that have only improved with recent technology advancements. Our new AI-driven tools will help businesses streamline global trade and compliance processes, freeing up time for leaders to focus on more important issues impacting their businesses. We’re eager to collaborate with our customers, proactively addressing volatility together and driving sustained success for their stakeholders.”
Among the innovations in e2open’s proven Global Trade suite are:
- Automated Classifications: More than ever, customers are looking for ways to improve their overall classification process. E2open’s automated product classification replaces outdated manual processes and ensures classifications are consistently accurate even as regulations evolve, avoiding costly customs delays, penalties, and other risk. Increased accuracy and the ability to audit existing classification reduces compliance risk and increases user productivity.
- Global Trade Content: With large language model (LLM) and generative AI enhancements, e2open simplifies trade content by transforming dense, jargon-heavy regulatory content into clear, easy-to-understand summaries. This application is specifically valuable for large carriers, parcel and internal company mail room transactions to minimize the impact of wrong shipments.
- Enhanced Due Diligence: Customers often do not translate their source data into English, making it impossible to check foreign names against English-language lists. E2open’s AI enhances due diligence processes by providing more comprehensive screening capability, such as transliteration of localized names. It can automatically map and cross-reference these inconsistencies against global data sources, ensuring that businesses are screening all available information, even when data is in non-standard formats or different languages.
- Unstructured Document Processing: This “holy grail” capability solves a major problem of global trade: time-consuming, manual documentation. Unstructured Document Processing automates the processing and mapping of transactional documentation into a structured format with high accuracy, connecting it to global trade content with a learning feedback loop. This increases efficiency for importers or their Logistics Service Provider (LSP).
Learn more about e2open’s Global Trade solutions at e2open.com/global-trade.
About e2open
E2open is the connected supply chain software platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. With the broadest cloud-native global platform purpose-built for modern supply chains, e2open connects more than 500,000 manufacturing, logistics, channel, and distribution partners as one multi-enterprise network tracking over 18 billion transactions annually. Our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Moving as one.™ Learn More: www.e2open.com
E2open and “Moving as one.” are the registered trademarks of E2open, LLC. All other trademarks, registered trademarks and service marks are the property of their respective owners.
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