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What is Logistics as a Service?
Logistics as a Service is a managed transportation service where a team of logistics experts uses a proven Transportation Management System (TMS) application to support transportation planning, execution, settlement, and continuous improvement initiatives. Their goal is simple: help improve transportation performance while controlling costs and supporting service objectives.
You own the transportation management software and maintain control of your carrier relationships and your pricing agreements. The LaaS team helps you realize more value from your TMS investment through expert execution, data-driven insights, and best practices for ongoing optimization.
Who is on your Logistics as a Service team?
Every logistics operation is shaped differently, so the e2open Logistics as a Service team is too. You might need a logistics analyst for transportation management system utilization. Or you might need broader support across day-to-day transportation execution, carrier management, and strategic planning. LaaS is designed to flex with your business needs, whether that means a dedicated resource, shared support, or a combination of services.
The roles you can draw on:
Logistics coordinators move your freight day to day and handle the detail work, such as reviewing and approving accessorial charges before they reach your invoice.
Logistics analysts are TMS super users. They know how to configure and maintain the system so that it scales, meets your business requirements, and follows best practice.
Logistics managers own the relationship and the operating rhythm, from weekly reviews through annual strategy.
Carrier specialists manage carrier performance and capacity on your behalf.
Supply chain engineers bring the network design and modeling expertise behind larger structural changes.
Key insights from the video
A TMS is more powerful when paired with expertise.
E2open logistics professionals help organizations apply industry best practices, make better use of transportation data, and uncover new opportunities for improvement.
The right level of support for your operation.
From a dedicated TMS super user to broader support across transportation planning, execution, reporting, and procurement, LaaS adapts to your business needs.
The team proves its value year after year.
LaaS engagements are built around a standing review cadence and an annual accounting of what the partnership returned, in cost savings and in new ideas.
How the LaaS team proves its value
Ongoing collaboration is a core part of the LaaS model. Teams meet with customers weekly, quarterly, and annually, and each year they demonstrate what the partnership returned.
The customers who see the greatest value from LaaS treat the relationship as a collaborative partnership. Over time, the LaaS team learns the nuances of how your business operates, and that is what makes it possible to identify relevant opportunities for improvement and act on them.
"The biggest compliment that we get, and we strive for, is for customers to say that we are an extension of their team."
Molly Feller, Vice President, Logistics as a Service
Watch the video to hear how e2open logistics experts help customers get more value from their transportation operations.
See Logistics as a Service in action Explore e2open Transportation Management
Frequently asked questions about managed transportation services
What is the difference between Logistics as a Service (LaaS) and a transportation management system (TMS)?
A TMS is the software you plan, execute, and settle freight in. Logistics as a Service is a managed transportation model with an expert team that operates the e2open TMS software you own, while giving you full visibility into the TMS and the data it generates. A LaaS engagement pairs the e2open transportation management system with logistics professionals who configure it, run it day to day, optimize it, and provide reporting and analytics from the data inside it.
Do I have to hand over my carrier relationships?
No. With our carrier-neutral managed transportation service model, you retain the carrier relationships you’ve built while keeping control and visibility of the complete transportation process and pricing agreements with your carriers. You own the carrier contracts and rates, and we execute against them. There's no incentive to steer freight toward a preferred carrier, so every routing and tendering decision is made on your behalf alone.
Can I use Logistics as a Service for part of my logistics operation?
Yes. Our managed transportation service options range from full transportation operational coverage to a single function such as freight tendering, track and trace, reporting and analytics. A resource can be shared rather than dedicated depending on your specific needs. Our scalable services model means the team can be sized to fit your transportation management needs and objectives.
What roles does a managed transportation services team include?
Logistics coordinators, logistics analysts, logistics managers, carrier specialists, and supply chain engineers. Which of those you use depends on where your team needs support.
How is transportation management performance reviewed?
Through a standing cadence of weekly, quarterly, and annual reviews, plus an annual account of the cost savings and improvements the engagement delivered.
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