In this customer testimonial video, Nishith Mohnot, Senior Manager of Business Systems at QSC, explains how increasing trade pressure—particularly tariffs—has reshaped sourcing strategies across the AV‑IT industry.
By choosing e2open as its core supply chain platform, QSC centralized critical supply chain information, strengthened collaboration, and gained the visibility needed to respond to a rapidly changing global trade environment.
This story highlights how e2open supports supply chain visibility and informed decision‑making during disruption.
“E2open has become our core supply chain platform, giving us all our critical information in one place and enabling true collaboration. Within weeks of implementing Long Tail, we reduced overdue POs from over a hundred to just two—freeing our buyers from transactional work so they can focus on improving lead times, supplier engagement, and delivering more reliable dates to our customers.”Nishith Mohnot
Senior Manager of Business Systems, QSC
What is QSC?
QSC is a 60‑year‑old company that began as an audio equipment manufacturer and has evolved into an AV‑IT platform provider. Through its Q‑SYS platform, the company delivers a combination of hardware products and a software‑as‑a‑service platform that supports those solutions.
The supply chain challenge: tariffs and forced multi‑sourcing in the AV‑IT industry
Tariffs are one of the most significant challenges facing the AV‑IT industry today. For QSC, shifting trade policies influenced sourcing strategies, forcing the company to consciously move toward multi‑sourcing, even for products that were historically single‑sourced.
At the same time, QSC’s business model adds complexity to supply chain planning and execution as it spans both hardware and software. Managing this environment requires timely access to accurate information and the ability to understand trade impacts across products and suppliers.
Without a centralized system, responding to tariff changes and sourcing shifts is difficult, increasing risk and limiting agility in an already complex global supply chain.
How QSC centralized supply chain data using e2open as its core platform
QSC selected e2open as its core platform of choice for nearly everything in the supply chain. By consolidating supply chain data into a single system, the company gained access to a centralized source of information that supports better visibility and coordination.
Equally important is the partnership model. As Nishith explains, QSC and e2open work as true partners—openly voicing concerns and receiving resolution through supply collaboration. This relationship supports continuous improvement as the business adapts to external pressures such as tariffs and sourcing changes.
With information in one place, QSC is better positioned to understand trade impacts, evaluate sourcing options, and support the evolving needs of its AV‑IT platform business.
Business impact: greater visibility, stronger collaboration, and sourcing confidence
With supply chain data unified on one platform, QSC realized business impacts such as:
Centralized supply chain information in a single platform
Improved visibility to support sourcing decisions amid tariff pressure
Strong collaboration model between QSC and e2open
Greater confidence adapting from single‑source to multi‑source strategies
By bringing supply chain data together, QSC has created a stronger foundation for navigating trade disruption and industry change.
Building supply chain resilience in a changing global trade environment
As tariffs continue to reshape global supply chains, QSC’s focus is on resilience and adaptability. With e2open as its core supply chain platform, QSC is better equipped to respond to trade challenges, support its AV‑IT platform strategy, and continue evolving in a complex global environment.
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