Start-to-finish view of sales order status and easy collaboration with partners
Streamline the order-to-cash cycle with customers and partners no matter how complex or diverse your route to market. E2open Sales Order Collaboration provides end-to-end, real-time visibility, automation and management by exception capabilities over the entire order lifecycle. Efficient collaboration helps you increase service levels, reduce customer uncertainty, improve productivity and shared value across the channel ecosystem.
Customer service levels decline and costs increase
Delayed responses and poor communication between brand owners, partners and end-customers
In B2B sales, brand owners face complex omnichannel processes involving retailers, distributors, resellers, and even direct sales. The ordering and fulfillment systems partners use often differ from each other and from the brand owner’s systems. Customers often cannot easily access order status or receive alerts regarding delays. Frequent purchase order changes compound the visibility problem and make it difficult for brand owners and logistics partners to respond. As a result, customer service goes down while overall costs increase.
Collaborate efficiently from click to delivery
Current and accurate information on orders and inventory help you improve customer service and reduce supply chain costs. A single source of truth is your foundation for effective collaboration.
Automate communication start-to-finish
Automating the communication of orders, releases, order changes, contractual terms, vendor responses, shipments, receipts, invoices, and payment status brings efficiency.
Increase customer satisfaction and revenue
Improved visibility into orders, order changes, and inventory – including inventory in -transit – raise customer satisfaction levels and ultimately drives more sales.
Manage by Exception
Alerts for exceptions such as invoice price mismatches or date and quantity mismatches between requests and promises help you focus on only what needs your attention.
Connect easily for streamlined collaboration
E2open’s data connectivity technology enables rapid customer onboarding with pre-built ERP interfaces and support for common data exchange standards.
Create a healthier ecosystem
Automating the sales order lifecycle and resolving issues collaboratively results in new shared value with customers and distributors and a healthier downstream ecosystem.
Improve productivity
By replacing the tedious and error-prone reconciliation of spreadsheets and emails with automation, you and your customers can accomplish more with less.
Resources
Other applications for driving channel success
Testimonials
"The complexity of our business and operating our supply chain is increasing as we see significant growth and diversity of our business across the globe. We’re excited to partner with e2open to ensure we stay abreast of the ever-changing regulations, leverage global trade and compliance best practices and further the digital transformation of our supply chain. The new platform provides best-in class, time-critical compliance to improve our operations, allowing us to better serve our global customers."
Air France® Industries
Head of Customs and Trade Compliance
Air France® Industries KLM Engineering & Maintenance
We know what stock we have in the channel, is it healthy, what our average days of stock are, do we ship in more or do we reduce what we are shipping? We are really in control of channel data.
Mailin Boeker
Acer
With the e2open system, processes that used to take a whole calendar year now happen in a matter of days.
Vinny Moscatello
Avon
Working with e2open enables us to better fulfill short supplier lead times, reduce inventory levels, and dramatically improve inventory turns—all while lowering the total cost of ownership to our customers.
Celestica
E2open compliance capabilities are very important for the Geodis Supply Chain Optimization compliance risk management program. The digital information is key to providing timely and accurate visibility, streamlining our compliance check processes, improving their efficiency and reliability. We’re now very well-positioned for the next wave of growth and ready to offer our customers more value than ever before.
Laurent Rosa
GEODIS
The e2open capabilities through supplier collaboration have enabled Jabil to standardize and digitalize our forecast communication process for all suppliers, providing increased optionality for more efficient collaboration. This is undoubtedly providing us with a competitive advantage, ensuring we have near real time visibility into forecast status with our suppliers and helping us make more reliable commitments to our customers.
Alan Brown
Vice President of Supply Chain, Technology and Transformation
Jabil
By implementing an integrated international purchasing system, we have ensured that Leggett & Platt is maximizing its efforts to conduct its international procurement activities in a compliant manner.
John Wainwright
Leggett & Platt, Inc.
The vision for us is that the core activities of transportation should be running independently and smoothly without any interaction from ourselves so that we can really focus on the additional services that we offer to our customers.
Sebastian Poehl
Head of Global Business Solutions
Leschaco
Having visibility to the supply chain gives us and our suppliers the opportunity to plan. We talk about planning its capacity, its resources, its material—and it helps with the cost as well by having all those elements tied together.
L'Oreal
We want to achieve world-class logistics, with teams able to leverage the best tools to overcome todays and future challenges. The benefits we are anticipating by using e2open’s TMS tool for intercontinental logistics are threefold: standardization, reduction of logistics costs, and end-to-end visibility. This should give us a competitive advantage in the market.
Dan Jianu
Logistics Operations Manager
Michelin
"E2open has become our core supply chain platform, giving us all our critical information in one place and enabling true collaboration. Within weeks of implementing Long Tail, we reduced overdue POs from over a hundred to just two—freeing our buyers from transactional work so they can focus on improving lead times, supplier engagement, and delivering more reliable dates to our customers."
Nishith Mohnot
Senior Manager of Business Systems
QSC
We consider e2open global trade software as a game changer. It has enabled us to gain in efficiency, follow the evolution of trade rules timely and accurately, and exploit the necessary free trade agreements. It enhanced our overall competitiveness.
Jean-Paul Verschoor
Origin Responsible Manager
Renault Group
Centralizing and automating our export control processes, and particularly our trade compliance, not only reduces risk for Sandvik, but opens new opportunities to do more business worldwide.
Sandvik
"We now have full visibility and control—from classification and RPS screening to qualifying for free trade agreements. We can even see in advance where we avoid import duties, giving us a direct financial benefit that we can reinvest in other areas."
Edwin Tolsma
Trade Compliance, Global Domains and IT Lead
Signify
With e2open’s Global Trade Management, we’ve transformed a chaotic, manual review process into an automated workflow that approves cases in under a minute, filters out low‑risk transactions, and gives us confidence that every shipment and download complies with global export and sanctions laws. The time saved now lets our team focus on auditing, partnering with supply chain, and ensuring our products are correctly classified worldwide—while still processing around 1,000 orders a week within eight hours.
Sophos
We rebranded e2open Concierge Services as Help Desk Plus and it has become a real extension of our company. The Help Desk Plus has enabled us to meet our partners where we need them and where they need us and make it as seamless and as easy as possible for our partners to go to market for their customers.
Sarah Masessa
Global Partner Platform and Communications Manager
VMware by Broadcom
Streamline your order-to-cash process