Rangel Logistics: How a Cloud-Based Transportation Management System Powered Customer Satisfaction
At Rangel Logistics Solutions, Miguel Cordeiro and his team have transformed their business operations by transitioning from an internal legacy system to e2open’s cloud-based transportation management system (TMS) designed specifically for freight forwarders. This strategic move dramatically enhanced their business operations and customer service. As Miguel puts it, “If our customers are happy, we are also happy”. This new technology has brought Rangel Logistics numerous benefits, including: Increased efficiency: Teams can now focus on core processes such as planning and delivering customer value, instead of managing manual paper-based tasks and workflows. Standardization: A unified system ensures consistent service levels and customer experiences across different geographical branches. Data and process improvements: The new technology enables more reliable data entry, automatic invoicing, and streamlined workflows. Strategic decision making: Consolidated information and more reliable data allows the team to make more informed strategic decisions. Despite initial change management challenges, Rangel Logistics employees have
