The Metrics Behind the Metrics: Why Conformance Drives Performance
Key Performance Indicators (KPIs) tell us where we succeeded. However, it is Key Conformance Indicators (KCIs) that determine whether success is repeatable. Let’s talk about something everyone can relate to—chocolate chip cookies. I love my mother’s cookies. They’ve been a family staple for years, and in my (entirely unbiased) opinion, they’re perfect. They look beautiful and taste even better. But that perfection isn’t by chance. She’s spent years...



