Support
Need help using your e2open® solution?
E2open Global Support is available 24/7. We are always here to help our customers.
E2open Online Customer Support
E2open Phone Support
Global: +1.650.299.8111
Australia: 1.800.244.877
Germany: 0.800.082.4468
India: 000.80005.03998
Ireland: 1.800.903154
Japan: 0.800.777.9874
Malaysia: 1.800.81.4732
Netherlands: 0.800.022.4839
New Zealand: 0800.748.300
Singapore: 800.852.8722
United Kingdom: 0.800.098.8443
| Product/Application Suite | Main IVR Option | Additional Contact Information |
|---|---|---|
| APAC Customs | Option 4, Option 2, Option 5 | |
| Avantida | N/A | Please click here for a list of phone numbers and access to create a support ticket. |
| Channel Data Management (CDM) | Option 2 | |
| China Trade Management (CTM) | N/A | China: 86.21.52066702 |
| Cloud TMS | Option 5, Option 3 | |
| Collaborative Manufacturing (E2MC) | Option 1, Option 1 | |
| e-Trans | Option 5, Option 4 | |
| European Customs | Option 4, Option 2, Option 4 | |
| Freight Forwarding | Option 5, Option 5 | |
| German Customs | Option 4, Option 2, Option 1 | Germany: +49 6172 92 68 380 (Mo-Fr 7am – 6pm h CET / CEST) |
| Global Trade Management -Trade Automation -Trade Express -Trade Wizards -Export on Demand -Transportation Management | Option 4, Option 1 | |
| GSA & TX | Option 5, Option 2, Option 2 | |
| INTTRA | Option 3 | Please click here for additional regional phone numbers and chat support. |
| LSP & VRS (Mobilestar) | Option 5, Option 6 | |
| Parcel | Option 5, Option 2, Option 3 | |
| Planning applications incl. Sensing | Option 6 | |
| Supply Chain Collaboration (SCC) | Option 1, Option 2 | Hong Kong: 852.800.903.848 |
| Supply Collaboration (SCPM) | Option 1, Option 1 | |
| TME & Ship-It | Option 5, Option 2, Option 1 | |
| TMS for Shippers | Option 5, Option 1 | |
| UK B2B Products (MessageBroker) / (Commerce MTX) | Option 4, Option 3 | |
| UK Customs | Option 4, Option 2, Option 2 | |
| US Customs | Option 4, Option 2, Option 3 | |
| Others | Option 0 | |
| Birch, Channel Marketing Automation, Coop, Leadpro, MDF, Partner Marketing Incentives | N/A | channelsupport@e2open.com North/Latin America Monday – Friday 8am – 5pm Central Standard Time (CST) APAC Monday – Friday 8am – 5pm Malaysia Time (GMT+8) EMEA Monday – Friday 8am – 5pm Greenwich Mean Time (GMT) |