By Need
Channel Managed Services from e2open
Channel Managed Services
Today, manufacturing companies sell mostly through indirect channels, including distributors, resellers, or companies that offer value-added services. However, managing them all from across the world has grown increasingly complex due to variations in data types and collection methods. With e2open Channel Managed Services, our experts become an extended part of your team, helping you easily manage all your partners’ data, including the sensitive transactional data critical for revenue, sales, and partner compensation.
Along with data management, our Channel Partner Services give you accurate and on-time channel sales reporting & incentive payments, giving your partners a seamless experience and accelerated sales.
E2open Channel Managed Services brings channel expertise, proven best practices, industry-leading technology, and a unique model to help businesses gain a competitive advantage while maintaining complete control and visibility into their channel operations.
Outsource to our channel experts
Our channel experts provide high-quality and effective services that can save time, avoid partner dissatisfaction, and help increase your sales through distribution with proven experience managing channel services for large enterprise customers across the globe. Boost your channel management with a suite of services designed for your business.
Channel Data Management Services
Support your partners for data reporting and follow up. Easily collaborate with partners for on-time and accurate reporting, along with the ability to rectify file submission and data validation errors and fallout.
Partner Incentive Services
Our in-region specialists support your partners’ incentives and marketing efforts (rebates, ship and debit, MDF, co-op) and drive their enrollment in your incentive programs, audit their claims and invoices, manage disputes, and ensure partner payments comply with financial regulations. Our specialists are native speakers of 11 major languages to make integration and collaboration easy.
Identification as a Service
Enhance reseller, end customer, and product identification match rate and accuracy through research. Enrich Standard Industry Classification (SIC) and North American Industry Classification System (NAICS) codes, Class & Sector details, and TrueAddress (as per reported entity).
Other Services
Sales Data Advanced Integrity Analysis Service
Investigate discrepancies between sell-in, sell-out, and follow up with partners to close gaps and ensure accurate sales reporting for Sarbanes-Oxley (SOX) Act compliance requirements for revenue recognition. Identify potential grey market activity and assist in partner audits.
Channel Consulting Service
Our channel consulting services use broad experience across customers to provide insights and recommendations on channel data best practices, incentive program performance, and how other businesses in similar industries are handling new channel challenges.
Ecommerce Price Monitoring Service
Provide real-time monitoring of brand and competitor product pricing to optimize your pricing strategy based on competitor pricing and monitor Minimum Advertised Price (MAP).
Channel Managed Services use cases
How does Channel Managed Services help channel marketing?
Partner segmentation: Helps brands ensure data from critical, higher-performing channel partners are processed accurately and on time.
Coverage modeling: Provides companies with additional support during the end of a sales quarter to ensure sales goals are accurately measured.
Lead generation: Ensures superior reseller and end customer identification for greater lead generation.
How does Channel Managed Services help sales?
Sales execution: Collaborates closely with customers to track new product launches, product transformations, and the effectiveness of special promotional programs.
Better business planning: Analytics experts identify data discrepancies collected from channel partners to ensure data is decision-grade for business planning.
Code validations: Ensures accurate compensation by validating deal registration codes and other offer codes before initiating payments.
How does Channel Managed Services help post-sales?
Serial number lifecycle tracking: Fixes discrepancies when reporting from channel partners doesn’t follow the logical lifecycle.
How does Channel Managed Services help finance and compliance?
Revenue recognition: Retrieves missing data and resolves data validation errors to ensure the maximum revenue is realized.
Channel audit: Flags and verifies risks such as incorrect sales/inventory reporting or grey market activity, and fixes data variances with channel partners until it is within an acceptable limit.
How does Channel Managed Services help supply chain management?
Inventory aging analysis: Track and verify the accuracy of compliance calculations to ensure the numbers provided by channel partners are accurate.
Benefits of e2open’s Channel Managed Services
Lower operational costs
Flexibility to scale
Access to expertise
Enhanced efficiency
Improved compliance
Enhanced customer satisfaction & partner relationships
Key benefits
- Cost efficiency
- Predictable monthly costs
- Reduced need for in-house IT staff and training
- Expertise access
- Access to specialized skills
- Certified professionals
- Up-to-date knowledge with best technology and best practices
- Broader expertise than in-house teams
- Service quality and scalability
- Monitoring and support
- Faster issue resolution
- Easier to scale up or down based on business needs
- Quick deployment of new technology solutions
- Focus on core business
- Focus more on strategic initiatives instead of worrying about channels
- Better allocation of internal resources
Harness channel partner power