Help desk support is typically provided by the organization that invited you to use the E2open solution. If you require assistance, please contact the local help desk or local support contact for the solution that you are using.
If you are unsure of who to contact, E2open Global Support can provide this information. Please contact us by phone at: +1.650.299.8111. Before contacting us, be ready with your name, company name, email address, phone number, and the name of the solution with which you need assistance.
If you are pre-authorized to raise solution issues with E2open Global Support, you may send an email to firstname.lastname@example.org.
Note: Pre-authorized users are specially selected individuals, from the organization that invited you to use the E2open solution, who provide ongoing support for the solution. If you are not pre-authorized, you will receive an auto-response email and E2open will be unable process your request.
The E2open scheduled maintenance window is 8am-12 pm, Saturday, US Pacific Time. During this time users may experience intermittent connectivity and availability of E2open solutions. Depending on your SLA, the scheduled maintenance window date may be different from what is stated. Please verify with your local helpdesk or E2open Global Support for confirmation.