Embracing the Cross-Border E-Commerce Opportunity

Learn the keys to meeting the shipping and delivery expectations of international shoppers

Based on a survey of 2,035 online shoppers in the US, UK, Germany, and Australia, this report explores consumers’ views on cross-border e-commerce. How open are they to placing online orders with companies in other countries and why? Which products will they consider purchasing from abroad? And what are their expectations and concerns in terms of delivery and the shipping experience?

The top line findings indicate a general willingness to shop online across borders, but they also point to the need to improve the customer shipping experience. Overcome the barriers to cross-border e-commerce with insights from the survey, including the seven key capabilities that shoppers are looking for in international delivery.

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