Support

Benötigen Sie Hilfe bei der Verwendung Ihrer e2open®-Lösung?

E2open Global Support is available 24/7. We are always here to help our customers.

General Terms and Conditions for e2open Transportation Management Services

E2open Online Customer Support

E2open Phone Support

Global: +1-650-299-8111

Australia: 1.800.244.877
India 000.80005.03998
Malaysia 1.800.81.4732
Netherlands: 0.800.022.5320
Singapur: 800.852.6924
Vereintes Königreich (UK): 0.800.098.8443

Please review our phone options as options have changed.

Product/Application Suite Option
APAC Customs Option 4, Option 2, Option 5
Channel Data Management (CDM) Option 2
Collaborative Manufacturing (E2MC) Option 1
e-Trans Option 5, Option 4
European Customs Option 4, Option 2, Option 4
Freight Forwarding Option 5, Option 5
German Customs Option 4, Option 2, Option 1
Globale Handelsverwaltung
-Trade Automation
-Trade Express
-Trade Wizards
-Export on Demand
-Transportation Management
Option 4, Option 1
GSA & TX Option 5, Option 2, Option 2
INTTRA Option 3
LSP & Mobilstar Option 5, Option 6
Paket Option 5, Option 2, Option 3
Planning applications incl. Sensing Option 6
Supply Chain Collaboration (SCC) Option 1, Option 2
Supply Collaboration (SCPM) Option 1, Option 1
TME & Ship-It Option 5, Option 2, Option 1
TMS for Shippers Option 5, Option 1
UK B2B Products Option 4, Option 3
UK Customs Option 4, Option 2, Option 2
US Customs Option 4, Option 2, Option 3
Others Option 0

Additional Global Trade and Logistics Support

INTTRA
Please click here.

LOGISTYX
customersupport@e2open.com
1.650.299.8111

China Trade Management (CTM)
customersupport@e2open.com
China: 86.21.52066702

Supply Chain Collaboration (SCC)
customersupport@e2open.com
Hong Kong: 852.800.903.848

Global Trade Management (GTM)
customersupport@e2open.com

Germany: 0.800.1800144
Japan: 0800.111.7748
Ireland: 1.800.903154

Birch, Channel Marketing Automation, Coop, Leadpro, MDF, Partner Marketing Incentives
channelsupport@e2open.com

Nord-/Südamerica
Montag – Freitag 8 – 17
Uhr Central Standard Time (CST)

APAC
Montag – Freitag 8 – 17
Uhr Malaysia-Zeit (GMT+8)

EMEA
Montag – Freitag 8 – 17
Uhr Mittlere Greenwich-Zeit (GMT)