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General Terms and Conditions for e2open Transportation Management Services

E2open support

Customer portal login (CSP):

Support email:

Phone: +1-650-299-8111

For Global Trade and Logistics support contacts, please see the supplementary support section

Supplementary Support in Addition to the Above

Phone: 1.866.959.5326
Support portal: click here

Please click here.


North America: 1.877.755.2374 Option 1
Monday - Friday 7am - 7pm (excl. holidays)
Central Standard Time (CST)

APAC: 65.3159 0564 Option 1
Monday - Friday 8am - 6pm (excl. holidays)
Singapore Time (SGT)

EMEA: 31.800.2611100 Option 1
Monday - Friday 8am - 8pm (excl. holidays)
Central European Time (CET)

Support Portal: click here.

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China Trade Management (CTM)

China: 86.21.52066702

Supply Chain Collaboration (SCC)

Hong Kong: 852.800.903.848

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Global Trade Management (GTM)

Germany: 0.800.7235166

Japan: 0066.338.30010

Ireland: 1.800.543205

Singapore: 800.110.0599

The Netherlands: 0.800.022.5320

United Kingdom: 0.800.96.9559

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Birch, Channel Marketing Automation, Coop, Leadpro, MDF, Partner Marketing Incentives

North/Latin America
Monday – Friday 8am – 5pm
Central Standard Time (CST)

Monday – Friday 8am – 5pm
Malaysia Time (GMT+8)

Monday – Friday 8am – 5pm
Greenwich Mean Time (GMT)