E2open Online Customer Support
Customer Support Portal Email Support
E2open Phone Support
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Global: +1.650.299.8111 Australia: 1.800.244.877 Germany: 0.800.082.4468 India: 000.80005.03998 Ireland: 1.800.903154 Japan: 0.800.777.9874 |
Malaysia: 1.800.81.4732 Netherlands: 0.800.022.4839 New Zealand: 0800.748.300 Singapore: 800.852.8722 United Kingdom: 0.800.098.8443 |
| Product/Application Suite | Main IVR Option | Additional Contact Information |
| APAC Customs | Option 4, Option 2, Option 5 | |
| Avantida | N/A | Please click here for a list of phone numbers and access to create a support ticket. |
| Channel Data Management (CDM) | Option 2 | |
| China Trade Management (CTM) | N/A | China: 86.21.52066702 |
| Cloud TMS | Option 5, Option 3 | |
| Collaborative Manufacturing (E2MC) | Option 1, Option 1 | |
| e-Trans | Option 5, Option 4 | |
| European Customs | Option 4, Option 2, Option 4 | |
| Freight Forwarding | Option 5, Option 5 | |
| German Customs | Option 4, Option 2, Option 1 | Germany: +49 6172 92 68 380 (Mo-Fr 7am – 6pm h CET / CEST) |
| Global Trade Management -Trade Automation -Trade Express -Trade Wizards -Export on Demand -Transportation Management |
Option 4, Option 1 | |
| GSA & TX | Option 5, Option 2, Option 2 | |
| INTTRA | Option 3 | Please click here for additional regional phone numbers and chat support. |
| LSP & VRS (Mobilestar) | Option 5, Option 6 | |
| Parcel | Option 5, Option 2, Option 3 | |
| Planning applications incl. Sensing | Option 6 | |
| Supply Chain Collaboration (SCC) | Option 1, Option 2 | Hong Kong: 852.800.903.848 |
| Supply Collaboration (SCPM) | Option 1, Option 1 | |
| TME & Ship-It | Option 5, Option 2, Option 1 | |
| TMS for Shippers | Option 5, Option 1 | |
| UK B2B Products (MessageBroker) / (Commerce MTX) | Option 4, Option 3 | |
| UK Customs | Option 4, Option 2, Option 2 | Business hours: Monday – Friday 9am – 5:30pm |
| US Customs | Option 4, Option 2, Option 3 | |
| Others | Option 0 | |
| Birch, Channel Marketing Automation, Coop, Leadpro, MDF, Partner Marketing Incentives | N/A | channelsupport@e2open.com North/Latin America Monday – Friday 8am – 5pm Central Standard Time (CST) APAC Monday – Friday 8am – 5pm Malaysia Time (GMT+8) EMEA Monday – Friday 8am – 5pm Greenwich Mean Time (GMT) |