Global Support: We provide knowledge, expertise and guidance to clients through Service Level Agreement Offerings. Our mission is to deliver innovative support services unmatched in the industry, enabling customers to exceed their evolving business needs and realize maximum return on their solutions investment.
Customer Success: Exclusive Customer Success Managers (CSMs) are experienced and dedicated to your support needs. CSMs aim to improve the value e2open provides to customers and customers’ satisfaction by intensifying our focus on ensuring we provide valuable solutions. CSMs proactively engage with our customers raising awareness of support issues.
Customers are assigned to a designated CSM who serves as a single point of contact. Our CSMs are your central path to all e2open related matters.
Starting with the general availability of our customer, our CSMs will work closely with you to ensure a seamless product adoption, continuously working to drive adoption and improve user experience for deployed solutions.
- CSMs act as the customer’s trusted Support advocate to maximize accountability ensuring our solutions are delivering value defined by our customers and to ensure sustainable customer success with e2open products.
- CSMs seek out ways in which we can become more valuable to our customers through the solutions available today and what’s coming with each quarterly release, ensuring business continuity and success.
- We attempt to deliver so successfully that our customers want to hug us, hire us, and most importantly refer us to the world.