Global Trade | Import Management

Import Management Software for Easier Collaboration, Greater Accuracy, and Fewer Delays


Do away with time-consuming manual import processes. E2open Import Management automates essential import operations, empowering importers to collect all the required information on a single platform, collaborate seamlessly with supply chain partners, establish complete compliance, and clear borders quickly.

Faster border clearance, more efficient compliance

Manual processes can slow you down

Border clearance takes a lot of paperwork and moving parts

Inaccurate paperwork, poor coordination between partners, and constantly changing rules are just a few challenges of importing. It’s a complex process that can lead to higher costs and unhappy customers when performed manually. Importers must collaborate with partners to make sure complete and accurate information accompanies inbound shipments. Missing import clearance data leads to customs delays, which increase detention and demurrage costs and can make on-time deliveries impossible. Companies must also comply with import regulations to avoid violations, penalties, and brand damage.

Simplify and automate import management

A single platform gives you the tools to automate your import operations and collaborate seamlessly with supply chain partners.

Establish regulatory compliance

Establish regulatory compliance

The import management system validates each purchase order line item against the most recent government import regulations to verify compliance.

Replace manual data entry

Replace manual data entry

Manual data entry is time-consuming and subject to errors, but now you can dramatically reduce manual steps through automation.

Self-file with certainty

Self-file with certainty

If you prefer not to use a broker, the system integrates easily with e2open Customs Filing for confident self-filing.

Gain complete import visibility

Gain complete import visibility

End-to-end visibility into all stages of customs entry enables you to identify bottlenecks and monitor progress.

Collaborate with trading partners

Collaborate with trading partners

Seamless real-time collaboration with your partners helps you ensure that complete and accurate information accompanies inbound shipments.

Save time and money

Save time and money

The system helps reduce inbound cycle times and clearance costs by minimizing delays and optimizing duty payments.

Lower duties and tariffs
With accurate product classifications

Productivity and accuracy improvements
With complete visibility into the import process

Reduction of customs holds, fines, and delays
By ensuring compliance with regulations

Related applications



VMware by Broadcom logo

We rebranded e2open Concierge Services as Help Desk Plus and it has become a real extension of our company. The Help Desk Plus has enabled us to meet our partners where we need them and where they need us and make it as seamless and as easy as possible for our partners to go to market for their customers.

Sarah Masessa
Global Partner Platform and Communications Manager
VMware by Broadcom
Sandvik logo

Centralizing and automating our export control processes, and particularly our trade compliance, not only reduces risk for Sandvik, but opens new opportunities to do more business worldwide.


Working with e2open enables us to better fulfill short supplier lead times, reduce inventory levels, and dramatically improve inventory turns—all while lowering the total cost of ownership to our customers.


Having visibility to the supply chain gives us and our suppliers the opportunity to plan. We talk about planning its capacity, its resources, its material—and it helps with the cost as well by having all those elements tied together.


With the e2open system, processes that used to take a whole calendar year now happen in a matter of days.

Vinny Moscatello

We know what stock we have in the channel, is it healthy, what our average days of stock are, do we ship in more or do we reduce what we are shipping? We are really in control of channel data.

Mailin Boeker

By implementing an integrated international purchasing system, we have ensured that Leggett & Platt is maximizing its efforts to conduct its international procurement activities in a compliant manner.

John Wainwright
Leggett & Platt, Inc.
Geodis logo

E2open compliance capabilities are very important for the Geodis Supply Chain Optimization compliance risk management program. The digital information is key to providing timely and accurate visibility, streamlining our compliance check processes, improving their efficiency and reliability. We’re now very well-positioned for the next wave of growth and ready to offer our customers more value than ever before.

Laurent Rosa

The vision for us is that the core activities of transportation should be running independently and smoothly without any interaction from ourselves so that we can really focus on the additional services that we offer to our customers.

Sebastian Poehl
Head of Global Business Solutions

We want to achieve world-class logistics, with teams able to leverage the best tools to overcome todays and future challenges. The benefits we are anticipating by using e2open’s TMS tool for intercontinental logistics are threefold: standardization, reduction of logistics costs, and end-to-end visibility. This should give us a competitive advantage in the market.

Dan Jianu
Logistics Operations Manager

We consider e2open global trade software as a game changer. It has enabled us to gain in efficiency, follow the evolution of trade rules timely and accurately, and exploit the necessary free trade agreements. It enhanced our overall competitiveness.

Jean-Paul Verschoor
Origin Responsible Manager
Renault Group
Jabil logo

The e2open capabilities through supplier collaboration have enabled Jabil to standardize and digitalize our forecast communication process for all suppliers, providing increased optionality for more efficient collaboration. This is undoubtedly providing us with a competitive advantage, ensuring we have near real time visibility into forecast status with our suppliers and helping us make more reliable commitments to our customers.

Alan Brown
Vice President of Supply Chain, Technology and Transformation
Fast, cost-effective, automated

Take the complexity and headaches out of import compliance.

Close-up image of containers