Supply | Risk and Quality Management

Trace Products and Manage Quality Control Start-to-Finish with Supplier Quality Management

Risk and quality management

Recalls can involve high costs and life-threatening situations. Consistent quality and lot, batch, and serial number traceability are crucial for controlling risks and safeguarding consumers. E2open Risk and Quality Management addresses these issues by helping manufacturers trace the origin of products, lots, batches, and raw materials and effectively manage quality and recall risks.

Protect your brand with higher quality and fewer recalls

Difficulties gaining visibility into quality issues

One defect can halt production and damage your brand

Reduced visibility, particularly in multi-tier supply chains that leverage outsourcing, can make it difficult for manufacturers to manage quality concerns quickly and efficiently. Regulated industries such as pharmaceuticals require an immediate response to quality issues for compliance. Automotive assembly lines can be halted by a single defective, difficult-to-trace component. Apparel and footwear brands must instruct suppliers and manufacturers regarding items to earmark for testing, then store test results to prevent brand damage that might take years to reverse.

One defect can halt production and damage your brand

Efficient quality monitoring and risk management

Continuously monitor production quality and receive alerts for deviations. Tracing products in the manufacturing cycle, logistics network, and customer channels helps you reduce costs and manage recalls more effectively.

Analyze your end-to-end supply chain

Analyze your end-to-end supply chain

The system captures all production steps and uses end-to-end visibility to analyze your entire supply chain, including external manufacturers, to discover the cause of a defect.

Trace and control by lot

Trace and control by lot

Multi-lot genealogy trees provide lot, batch, and serial number traceability, tracking each step of production for complex components so you can address disruptions before they escalate.

Conduct recalls quickly and decisively

Conduct recalls quickly and decisively

Full chain-of-custody records enable you to review all suppliers and manufacturers, identify every affected product, and act decisively for fast, efficient recalls.

Minimize downtime and obsolescence

Minimize downtime and obsolescence

After identifying the source of a defect, the application pinpoints its root cause so you can quarantine defective components and release the others back into production.

Improve productivity

Improve productivity

Automation with advanced quality-management capabilities reduce manual tracking activities, resulting in fewer errors and increased efficiency for operational teams.

Safeguard brand integrity

Safeguard brand integrity

The ability to manage quality concerns quickly and efficiently—especially in regulated industries—helps you preserve the integrity of your brand and reputation.

Other applications within the supply ecosystem


VMware by Broadcom logo

We rebranded e2open Concierge Services as Help Desk Plus and it has become a real extension of our company. The Help Desk Plus has enabled us to meet our partners where we need them and where they need us and make it as seamless and as easy as possible for our partners to go to market for their customers.

Sarah Masessa
Global Partner Platform and Communications Manager
VMware by Broadcom
Sandvik logo

Centralizing and automating our export control processes, and particularly our trade compliance, not only reduces risk for Sandvik, but opens new opportunities to do more business worldwide.


Working with e2open enables us to better fulfill short supplier lead times, reduce inventory levels, and dramatically improve inventory turns—all while lowering the total cost of ownership to our customers.


Having visibility to the supply chain gives us and our suppliers the opportunity to plan. We talk about planning its capacity, its resources, its material—and it helps with the cost as well by having all those elements tied together.


With the e2open system, processes that used to take a whole calendar year now happen in a matter of days.

Vinny Moscatello

We know what stock we have in the channel, is it healthy, what our average days of stock are, do we ship in more or do we reduce what we are shipping? We are really in control of channel data.

Mailin Boeker

By implementing an integrated international purchasing system, we have ensured that Leggett & Platt is maximizing its efforts to conduct its international procurement activities in a compliant manner.

John Wainwright
Leggett & Platt, Inc.
Geodis logo

E2open compliance capabilities are very important for the Geodis Supply Chain Optimization compliance risk management program. The digital information is key to providing timely and accurate visibility, streamlining our compliance check processes, improving their efficiency and reliability. We’re now very well-positioned for the next wave of growth and ready to offer our customers more value than ever before.

Laurent Rosa

The vision for us is that the core activities of transportation should be running independently and smoothly without any interaction from ourselves so that we can really focus on the additional services that we offer to our customers.

Sebastian Poehl
Head of Global Business Solutions

We want to achieve world-class logistics, with teams able to leverage the best tools to overcome todays and future challenges. The benefits we are anticipating by using e2open’s TMS tool for intercontinental logistics are threefold: standardization, reduction of logistics costs, and end-to-end visibility. This should give us a competitive advantage in the market.

Dan Jianu
Logistics Operations Manager

We consider e2open global trade software as a game changer. It has enabled us to gain in efficiency, follow the evolution of trade rules timely and accurately, and exploit the necessary free trade agreements. It enhanced our overall competitiveness.

Jean-Paul Verschoor
Origin Responsible Manager
Renault Group
Jabil logo

The e2open capabilities through supplier collaboration have enabled Jabil to standardize and digitalize our forecast communication process for all suppliers, providing increased optionality for more efficient collaboration. This is undoubtedly providing us with a competitive advantage, ensuring we have near real time visibility into forecast status with our suppliers and helping us make more reliable commitments to our customers.

Alan Brown
Vice President of Supply Chain, Technology and Transformation
Limit liability exposure

Efficiently manage quality and recall risks to avoid costly disruptions.

Efficiently manage quality and recall risks to avoid costly disruptions.