By Need

Make Omnichannel Excellence a Reality

Orchestrate the customer experience at all touchpoints

Disconnections impair the customer experience

What is omnichannel selling?

Orchestration replaces the siloed approach

Effective omnichannel orchestration requires several enabling capabilities:

Check Marks Green

Networked connections to organizations from every ecosystem—such as retail, distribution, manufacturing, supply, logistics and trade compliance

Check Marks Green

High-frequency execution data from all ecosystems to provide near real-time insights

Check Marks Green

Access to specialized functional capabilities with proven embedded artificial intelligence (AI) for channel management, planning and forecasting

Check Marks Green

Open, collaborative applications that integrate easily in your environment and support cross-organizational and cross-functional processes

Omnichannel agility brings results

Omnichannel orchestration capabilities put you in the driver’s seat. The value is evident across a variety of scenarios:

Check Marks Green

Balancing and optimizing inventory across every channel

What if you had connectivity to all routes to market and high-quality, granular-level data for inventory in all your channels? What if you had visibility into the entire logistics network too, and you knew the location of every in-transit product at any time? Such knowledge would transform your channel ecosystem into an extended warehouse to meet demand by rebalancing inventory in the channel rather than shipping more from your plants. You could buy back inventory from partners that ordered more than they could sell and promote alternative products for which you already have excess inventory in your channels. You could also expedite or reroute shipments between your different channels based on where demand is most time-sensitive.

Check Marks Green

Adapting supply to fit demand at all times

What if you had visibility into inventory, current orders and potential future sales across all your channels? One beneficial outcome would be a better understanding of actual demand. Plugging this type of information—delivered at a high frequency—into your supply planning decision-making processes would help you optimize sourcing and manufacturing costs and improve your efficiency. e2open’s extensive network of connected partners across all domains—including demand, supply and logistics—and AI-enabled applications gives you the ability to collaborate with all stakeholders and the data to create and execute optimal supply plans. You can decide when you need to source additional supply, add manufacturing capacity, reroute parts or expedite them.

Check Marks Green

Shaping demand to fit available supply

What if you had early insight into potential supply challenges? What if you had more options than scrambling to find more supply? What if you could re-shape demand to form a new balance? e2open provides a single platform for gaining this insight, making better-informed decisions and using your channels as a balancing factor. By enabling omnichannel visibility and orchestration, e2open applications can help you run incentives, promotions and marketing activities that influence and change demand to align it with what you can supply, such as similar products already in your channels, the same products built with alternative parts or replacements with entirely new designs.

Check Marks Green

Prioritizing demand based on supply capacity

What if you could confidently commit to any new order—regardless of whether it was received through direct, indirect or online channels—and understand how a specific order or quote impacts all the other sales opportunities across your channels? What if you could prioritize and decide which orders to reject or delay when supply is constrained? What if you had the insight to prioritize orders in a way that maximizes revenue across all channels, deliver a consistently positive customer experience and minimize supply disruptions? With e2open, you can. Omnichannel visibility, connected partner networks, powerful AI and feature-rich, intelligent applications are the key.

Resources

Customers

Testimonials

Orchestrate across all channels, shape demand and balance it with your network’s supply realities to maximize performance and deliver an outstanding customer experience.

Scroll to Top