Leading telecom providers are facing current challenges brought on by globalization and increased competition, which must be managed in order to deliver the optimal customer experience for brand loyalty and retention.

 

Now that the years of hyper-growth are over, telecommunications companies are increasingly focused on the efficiency of their operations.

On the network side, it is all about optimizing the return on the infrastructure, be it wireless or fixed. Procurement efficiency is one topic, especially for international operators, but effectively managing the supply chain of physical assets, including repairs and returns, is also critical. On the customer side, telecom operators face the same challenges consumer products or retailers face: increased competition, constant stream of new products, demanding customers that expect a unified experience across all channels, and immediate product availability.

All of these challenges require a well-orchestrated supply chain, both for the infrastructure as well as for the devices side of the business. E2open works with leading companies to develop a complete range of solutions that address the needs of telecom operators.

Some of the largest global telecom operators in the world have partnered with E2open to address these challenges. They are leveraging the E2open network and supply chain solutions to operate their multi-enterprise supply chain in real-time, helping deliver an optimal customer experience for better brand loyalty and customer retention.

Challenge

  • Running a global supply chain, with multiple supply chain partners (own regional operating companies, suppliers, retailers, 3PLs…)

Solution

  • Streamlining procurement processes across many partners and/or subsidiaries
  • Ensuring continuity of supply
  • Forecast Collaboration to exchange forecasts and commits with suppliers and contract manufacturers
  • Sourcing & Procurement to collaborate on orders, shipments, and receipts as well as track issues with suppliers and contract manufacturers
  • Inbound VMI to enable various replenishment models with suppliers, including multi-tier setups involving suppliers
  • Dealing with unpredictable demand
  • Demand Sensing to accurately predict near-term demand by using current information to better reflect market realities, including performance of new products and promotions
  • Demand Planning that leverages advanced pattern recognition to create more accurate long-term forecasts and automate the planning process to improve planner productivity
  • SalesSight to make it easier for sales teams to provide inputs into the demand planning process through CRM integration and analytics for meaningful insights
  • Ensuring that decisions made in mid- to long-term will enable profitable and streamlined execution
  • Sales & Operations Planning for making decisions jointly with internal functions (such as, sales, operations and finance) and external partners (customers, contract manufacturers, and the like), on mid- to long-term actions for operating profitably and avoiding risk, through scenario building and analytics
  • Ensuring high finished goods availability
  • Effective distribution logistics
  • Ensuring efficient repairs and returns

“E2open helped us to create this collaborative environment and to facilitate collaborative planning and execution with our external partners.”
– Vodafone