Leading telecom providers are facing current challenges brought on by globalization and increased competition, which must be managed in order to deliver the optimal customer experience for brand loyalty and retention.
On the network side, it is all about optimizing the return on the infrastructure, be it wireless or fixed. Procurement efficiency is one topic, especially for international operators, but effectively managing the supply chain of physical assets, including repairs and returns, is also critical. On the customer side, telecom operators face the same challenges consumer products or retailers face: increased competition, constant stream of new products, demanding customers that expect a unified experience across all channels, and immediate product availability.
All of these challenges require a well-orchestrated supply chain, both for the infrastructure as well as for the devices side of the business. E2open works with leading companies to develop a complete range of solutions that address the needs of telecom operators.
“E2open helped us to create this collaborative environment and to facilitate collaborative planning and execution with our external partners.”