Planning | Allocation and Order Promising

Improve Allocation and Order Promising Using Inventory and Supply Data from All Sources


The powerful algorithms in e2open Allocation and Order Promising find the best use of supply to satisfy demand priorities according to commitments made to customer forecasts, allocations to strategic markets and customers, and previously made promises.

Be a brand of your word

Complexity makes promising difficult

Customers require shorter lead times and have more options than ever

With today’s complex supply chains, order promising is a constant challenge. Unanticipated new orders and supply chain disruptions can interfere with previous promises at any moment. When this occurs, the allocation of on-hand inventory and incoming supply to meet customer demands must be reevaluated—a time-consuming and labor-intensive process. If companies can’t adjust quickly enough, customers become dissatisfied, and their brands gain a reputation for unreliability.


Have full confidence in your fulfillment dates

E2open’s end-to-end approach to allocation and order promising automatically adjusts supply chain allocations according to configurable rules that you set.

Easily establish priorities

Easily establish priorities

Demand classification helps ensure that you don’t unknowingly delay key customer or channel orders.

Make feasible commitments

Make feasible commitments

Order commitments are based on internal and external materials availability as well as transportation and manufacturing capacity.

Create what-if scenarios

Create what-if scenarios

You can easily evaluate alternative prioritizations and select the best one based on what-if scenarios.

Set and apply rules

Set and apply rules

Priority Manager workbench applies rules and ranks demands so the most important orders get fulfilled on time.

Automate order promising

Automate order promising

Automated order promising automatically syncs to your business objectives.

Improve customer satisfaction

Improve customer satisfaction

Identifying customer orders that have been forecasted previously improves the reliability of commitments to customers.

Due to accurate promise dates

Less expediting

Due to accurate promise dates

With reliable promising and fulfilment

Greater customer satisfaction

With reliable promising and fulfilment

For identifying bottleneck components

More visibility

For identifying bottleneck components


VMware by Broadcom logo

We rebranded e2open Concierge Services as Help Desk Plus and it has become a real extension of our company. The Help Desk Plus has enabled us to meet our partners where we need them and where they need us and make it as seamless and as easy as possible for our partners to go to market for their customers.

Sarah Masessa
Global Partner Platform and Communications Manager
VMware by Broadcom
Sandvik logo

Centralizing and automating our export control processes, and particularly our trade compliance, not only reduces risk for Sandvik, but opens new opportunities to do more business worldwide.


Working with e2open enables us to better fulfill short supplier lead times, reduce inventory levels, and dramatically improve inventory turns—all while lowering the total cost of ownership to our customers.


Having visibility to the supply chain gives us and our suppliers the opportunity to plan. We talk about planning its capacity, its resources, its material—and it helps with the cost as well by having all those elements tied together.


With the e2open system, processes that used to take a whole calendar year now happen in a matter of days.

Vinny Moscatello

We know what stock we have in the channel, is it healthy, what our average days of stock are, do we ship in more or do we reduce what we are shipping? We are really in control of channel data.

Mailin Boeker

By implementing an integrated international purchasing system, we have ensured that Leggett & Platt is maximizing its efforts to conduct its international procurement activities in a compliant manner.

John Wainwright
Leggett & Platt, Inc.
Geodis logo

E2open compliance capabilities are very important for the Geodis Supply Chain Optimization compliance risk management program. The digital information is key to providing timely and accurate visibility, streamlining our compliance check processes, improving their efficiency and reliability. We’re now very well-positioned for the next wave of growth and ready to offer our customers more value than ever before.

Laurent Rosa

The vision for us is that the core activities of transportation should be running independently and smoothly without any interaction from ourselves so that we can really focus on the additional services that we offer to our customers.

Sebastian Poehl
Head of Global Business Solutions

We want to achieve world-class logistics, with teams able to leverage the best tools to overcome todays and future challenges. The benefits we are anticipating by using e2open’s TMS tool for intercontinental logistics are threefold: standardization, reduction of logistics costs, and end-to-end visibility. This should give us a competitive advantage in the market.

Dan Jianu
Logistics Operations Manager

We consider e2open global trade software as a game changer. It has enabled us to gain in efficiency, follow the evolution of trade rules timely and accurately, and exploit the necessary free trade agreements. It enhanced our overall competitiveness.

Jean-Paul Verschoor
Origin Responsible Manager
Renault Group
Jabil logo

The e2open capabilities through supplier collaboration have enabled Jabil to standardize and digitalize our forecast communication process for all suppliers, providing increased optionality for more efficient collaboration. This is undoubtedly providing us with a competitive advantage, ensuring we have near real time visibility into forecast status with our suppliers and helping us make more reliable commitments to our customers.

Alan Brown
Vice President of Supply Chain, Technology and Transformation

Related applications

Promise with confidence

Make reliable promises and honor prior commitments with automation that gives you a competitive edge.

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